Customer Success Manager II

About Renaissance When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide. Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve. Job Description We believe that Customer Success is all about understanding your customers' desired outcomes and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal. The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform(s) that drives successful student learning outcomes. This role manages District and School level accounts, and we are looking for a highly motivated and results-driven individual who is passionate about education and customer success. The ideal candidate will have a strong understanding of the education industry, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment. In this role, you will be responsible for building and maintaining strong relationships with our customers, identifying and addressing their needs, and providing tailored solutions to drive their success. You will also be responsible for developing and executing a customer success strategy that aligns with Renaissance's overall business objectives. This role requires a high level of professionalism, discretion, and integrity, as well as the ability to work independently and as part of a team. If you are a motivated and results-driven individual who is passionate about education and customer success, we encourage you to apply for this exciting opportunity. We offer a competitive compensation package, comprehensive benefits, and a dynamic work environment that fosters growth and development. Join our team and help us continue to make a positive impact on education worldwide. We are an equal opportunity employer and welcome applications from diverse candidates.