Customer Success Manager

IMPORTANT: PLEASE READ THE ENTIRE JOB DESCRIPTION AND COMPLETE REQUIRED TASK AT THE END OR YOUR APPLICATION WILL NOT BE CONSIDERED About Highstoke Media: Highstoke Media is a dynamic digital marketing agency specializing in the luxury beauty and permanent makeup niche. Established in 2018, we are a fully remote, US-based company enjoying rapid growth. Our team of over 25 professionals spans globally. We value driven candidates who thrive in a flexible, fun remote work environment. Job Purpose: As a Customer Success Manager at Highstoke Media, you will be responsible for ensuring the success of our clients through exceptional customer service and strategic account management. This includes building strong relationships with clients, identifying opportunities to upsell or cross-sell services, and providing timely and effective solutions to client needs. You will also work closely with our sales team to identify new business opportunities and develop strategies to grow existing accounts. Key Responsibilities: • Develop and maintain strong relationships with clients through regular communication and proactive issue resolution. • Identify opportunities to upsell or cross-sell services to clients, and collaborate with the sales team to develop strategies for growth. • Provide timely and effective solutions to client needs, including troubleshooting and resolving technical issues. • Work closely with the sales team to identify new business opportunities and develop strategies to grow existing accounts. • Collaborate with other departments, such as marketing and product development, to ensure alignment and maximize results. Requirements: • 3+ years of experience in a customer-facing role, preferably in a digital marketing or technology company. • Proven track record of success in building strong relationships with clients and driving revenue growth. • Excellent communication and interpersonal skills, with the ability to effectively communicate with both technical and non-technical stakeholders. • Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve complex issues. • Ability to work independently in a remote environment, with minimal supervision. Benefits: • Competitive salary and benefits package. • Opportunity to work with a dynamic and growing company in the luxury beauty and permanent makeup niche. • Flexible, fun remote work environment that allows for work-life balance. • Professional development opportunities, including training and mentorship programs.