Join the strong growth of Mistertemp Plus within its customer relations department. You will build process improvements, support establishments, and directly participate in the growth of the offering.

Mistertemp Group has Mistertemp Plus, a SaaS solution for establishments, particularly in healthcare. It allows them to manage their internal pool of temporary staff and employees. The position is entirely dedicated to Mistertemp Plus and independent of the group's historical activity.

Onboarding

• Document the onboarding process, including configuration

• Carry out onboarding for establishments, in co-management with agencies or the central office

• Adapt support to each type of establishment (nursing home, hospital, etc.)

• Train agencies on the tool and the onboarding process

• Monitor the activity generated by each establishment after its onboarding

Account Monitoring and Development

• Monitor clients throughout their use of the tool

• Retain clients and prevent cancellations

• Analyze usage statistics to identify dormant accounts

• Follow up with dormant accounts, organize meetings, and monitor their reactivation, in coordination with agencies

• Identify client needs and propose suitable additional offers

• Measure client satisfaction (NPS)

• Collect client feedback and needs, then transmit them to the product teams to evolve Mistertemp Plus

Support

• Provide written and telephone support for establishments

• Process written tickets from temporary staff and internal pool employees

• Perform configuration changes (DPAE, contract, external agencies)

• Report anomalies to product and tech teams, then follow up on their resolution

Network Animation

• Animate the agency network on mastering Mistertemp Plus with their clients

Documentation and Management

• Write client and agency documentation, and keep it up to date

• Implement and monitor the department's indicators

Experience

• 3 to 5 years of experience in Customer Success, customer support, or onboarding at a SaaS software publisher

• Confirmed expertise in SaaS software

• Experience with healthcare software is a plus

Skills

• Conduct onboardings and configure software

• Identify and propose additional sales opportunities

• Manage written and telephone support: diagnosis, resolution, escalation

• Formalize processes and write documentation

• Conduct training, both remote and in-person

• Exploit usage data and monitor indicators (NPS, activation, dormancy, business generated)

• Master a ticketing tool and a CRM

• Manage multiple stakeholders: establishments, temporary staff, agencies, internal teams

Attitude

• Excellent written and oral communication

• Autonomy and rigor

• Pedagogical approach and empathy

• Customer service orientation and commercial acumen

Conditions

• Package up to €40k gross annual salary: up to €35k (depending on profile) and €5k variable, (based on achievement of set objectives)

• Performance-based variable pay: client satisfaction (NPS), additional sales, business generated by onboarded establishments

• Occasional travel to establishments and agencies

• Contract: Permanent Contract (CDI)

• Work location: Porte de Clichy (Line 13, Line 14, Line C)

• Start date: ASAP

Find Jobs in France on Arbeitnow