Customer Success Manager

Handshakes is an award-winning DataTech company. We enable our clients to make safer, more informed decisions by delivering meaningful insights, harnessed from reliable data. The Customer Success Manager (CSM) is the technical and operational counterpart to the Account Director (AD). While the AD leads the high-level segment strategy and commercial negotiations, you are the primary architect of the client experience. Your role is to ensure that the value promised during the sales cycle is realized through a seamless onboarding process, regular check-ins, and proactive issue resolution. You will be responsible for building strong relationships with our clients, understanding their needs, and identifying opportunities to expand our services. This includes developing tailored solutions, providing training and support, and ensuring that our clients are fully utilizing our products and services. The CSM is also expected to collaborate closely with the AD to develop a comprehensive client strategy, aligning sales and customer success goals. Your expertise will be crucial in driving client satisfaction, retention, and ultimately, revenue growth. If you're passionate about delivering exceptional customer experiences and have a knack for building strong relationships, we'd love to hear from you.