Customer Success Manager

About GoodTime

GoodTime is the leader in complex interview scheduling automation for enterprise talent teams. Built for scale, our platform handles the complexity others can’t — automating every type of interview, from multi-day panels across time zones to high-volume hiring events, with unmatched speed and precision. 

Behind every seamless schedule is our digital workforce of AI agents that eliminate delays, surface insights, and keep hiring teams perfectly in sync. Leaders at companies like Databricks, Aon, HubSpot, and HelloFresh trust GoodTime to orchestrate smarter, faster, people-first hiring experiences for their candidates, interviewers, and talent teams.

Our Culture of Entrepreneurship is built on three pillars; autonomy, accountability, and collaboration.  As a teammate at GoodTime, you will need to rely on and embody these traits, own your role, and balance autonomy with company alignment.

You might be a good fit for GoodTime if you:

• Win as a Team 
• Challenge the Status Quo 
• Can make a path forward, even in ambiguous situations
• Are humble, able to admit mistakes and fail fast
• Have a bias for action and move quickly
• Are bored without a hard problem to solve
• Enjoy seeing your hard work make real impact 

The Role:

We are currently looking for a Customer Success Manager. This role will partner directly with our Small Business and Mid-Market customers to support their recruiting operations. It is your job to make it easy for customers to love GoodTime! You will make our customers feel heard and taken care of! 

Our ideal candidate is an expert at standing up success plans; designing and delivering EBR/QBRs; facilitating product adoption and enablement; communicating customer needs to our Product & Engineering teams; collaborating to drive renewals and expansions; and more.

GoodTime CSMs are responsible for driving product adoption by building exceptional relationships with customers, ensuring they get the most value from GoodTime. This includes developing and executing customized success plans, identifying and addressing customer needs, and providing timely support to ensure a seamless experience.

Keywords: Customer Success Manager, Small Business, Mid-Market, Recruiting Operations, EBR/QBRs, Product Adoption, Enablement, Renewals, Expansions