Customer Success Manager Fokus Italien ODER Frankreich (m/w/x)

WhereverSIM – IoT aus Hamburg

We offer you the opportunity to start in one of the most future-oriented branches. With our solution, we enable a simple yet professional internet connection for various IoT devices – from smart washing machines to connected cars.

Since our founding in 2015, we have been continuously growing and convincing customers like Rossmann, Lufthansa Industry or Engelbert Strauss.

Our heart beats in the Hamburg office, because here our ideas and team spirit are born. Specifically, that means: for the first 6 weeks, we wish you to work from our office in Hamburg on 4 days a week. In the long run, we look forward to regular attendance of about 2-3 days a week (more is always possible). As long as we stay connected.

Aufgaben

Our customers are technically strong.

You ensure that they are maximally successful.

Our software connects IT systems, locations, and people. It is powerful, flexible – and sometimes complex. That's why we need you.

As Customer Success Manager, you are the person who ensures that our customers not only understand what they have bought, but also why they cannot work without our solution anymore.

You are not a support hotline or just a project manager. You are a strategic sparring partner for our Italian ODER French customers.

This means:

• You accompany our B2B customers from onboarding, through implementation to long-term use
• You understand their technology landscape, use cases, and goals
• You recognize early when something is not going well and actively steer against it
• You translate technical possibilities into real business added value
• You work closely with Sales, Product, and Support together and take over the responsibility as the first support instance for your market or customer group
• You ensure that our customers remain, grow, and recommend us further

A typical day (spoiler: none is really typical)

In the first months of your onboarding, you will spend most of your time in technical support to understand the technological backgrounds of our solution. Then, your daily routine could look like this:

• 10 am: You work on an onboarding with a new enterprise customer
• 11 am: You have a review call where you measure success together with your customer
• 2 pm: Your customer calls and gives you feedback on a feature that you pass on to the product team
• 2:30 pm: Your phone rings - a customer needs technical support because they want to increase data volume on multiple SIM cards simultaneously, and you find a quick solution
• 3 pm: You work focused on a presentation about a new feature that you will present to a customer the next day

Qualifikation

• You have experience in Customer Success, Account Management or Consulting (ideally in B2B SaaS environment)
• You feel comfortable in IT-, Software- or Connectivity-Themen (or have a desire to dive deep)
• You do not only speak German on C1-C2 level, but also Italian ODER French (C1-C2) and **English (B2-C1)**‍
• You can clearly and understandably explain technical, complex things
• You are willing to take responsibility and proactively address topics
• You understand customer success not only as a KPI, but also as an attitude

Benefits

• 🧠 Growth and Development: With us, you have the opportunity to develop yourself professionally and personally. We support you through targeted further education offers to unlock your full potential.
• 🔄 Agility: In a dynamic environment like ours, flexibility is crucial. We work agile, so you can quickly react to changes, shape processes, and implement innovative ideas directly.
• 💻 Flexible Working: Whether you're most productive in the morning or evening - we offer flexible working hours, so you can design your day as it suits you and your team best.
• 👂 Short Decision-Making Paths: In our open corporate culture, all doors are open to you. Regardless of whether you're in the office or remote - we foster continuous exchange between teams and management.
• 🤝 Unique Culture: Together, we create more. With us, teamwork is at the forefront - we support each other to achieve our common goals.
• 🩵 Optimal Onboarding: We support you in getting started with your new role by assigning a buddy to you. So, you can quickly find your way into our culture and processes and set strategic impulses for your team.
• 🧘 Mental Health: You will receive free access to professional psychological support through OpenUp - also for up to three family members.
• 🌳 Social Responsibility: Additionally, you can use 5 days of special leave per year to engage in social activities.
• 💪 Individual Allowance: You can choose whether you want to use the €50 allowance per month for public transportation, internet, or the Urban Sports Club.

We offer you the opportunity to start in one of the most future-oriented branches. With our solution, we enable a simple yet professional internet connection for various IoT devices – from smart washing machines to connected cars.

Making the first step and applying is what we're looking forward to! ‍‍
Eure Jamie, Joline und Sara. 🧡

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