Customer Success Manager (f/m/d)

The construction industry loses approximately $1.6 billion US dollars annually due to inefficiencies. A central reason for this is that the same mistakes are repeated because crucial information is still hidden in paper documents or separate systems.

Exactly here, alago starts. We make existing project data usable instead of letting it go unused. As a team of eleven people, we develop KI-based project management for the construction industry and have already gained more than 15 customers. Our vision is to make risks and problems in construction projects visible early on – so that large-scale projects no longer take decades.

We recently completed a seven-figure pre-seed financing round. The round was led by leading Construction-Tech VCs and one of the largest project developers in Germany. 75% of the infrastructure that will exist in 2050 does not yet exist today. Let us build it better.

Aufgaben

1. Customer Success (≈ 70%)

Your task is to clarify the benefits of alago for our customers (general planners, project managers, property developers) and ensure they are successfully introduced and applied.

Your tasks:

• Onboarding new customers: Introduction to alago, setting up workflows, and support until the added value is clearly visible.
• Ongoing customer support: Answering questions, clarifying problems, and actively helping ensure alago is used meaningfully in project operations.
• Becoming a reliable point of contact: Understanding customers' project goals and leading them step by step to efficient working methods.

You will learn:

• How you work with customers from the construction industry and support them in using KI meaningfully in their daily work.
• How software is implemented at customer sites – from initial setup to successful use in project teams.
• How you build trust and establish stable working relationships, even with experienced senior project managers.

2. Product Development (≈ 30%)

In addition to customer work, you will take on internal projects – and can expand your technical skills in the process.

Your tasks:

• Translating customer feedback into product improvements: Collecting feedback from general planners, project managers, property developers, and experts, structuring it, and preparing it for our product team.
• Close cooperation with the product and sales teams: Sharing insights, highlighting needs, and working together to ensure pilot projects are successfully transitioned into regular operations.
• (Optional) Supporting technical topics: Depending on interest: participating in integrations, data flows, or setting up project-specific workflows.

You will learn:

• How product decisions are made – and how your practical experience helps develop functions that actually benefit construction engineers and project managers.
• How software is built – from the initial idea to writing small configuration files or scripts to the final release.
• How you work with an eight-person product and engineering team – and prioritize requirements and scope out tasks.

Qualification

We are looking for a versatile personality with a strong skill set and genuine enthusiasm for further development.

1. Professional Background

🧱 Professional Experience

Must-haves: A minimum of 3 years of experience in the construction industry, preferably with a focus on project management or customer support.

You will learn:

• How you can apply your professional experience to improve processes and workflows in the construction industry.
• How you can use your skills to support customers and help them achieve their goals.

Benefits

As one of our first team members, you will not only shape your own role but also how alago works in the future – our culture, processes, and impact on the industry.

🎯 Improving the construction and planning industry together: Bring your practical experience to bear and actively work with us to make project operations simpler, more transparent, and reliable.

🤝 Closeness to the founders: Daily exchange with Ann-Christin (Product & Expertise), Janick (Market & Strategy), and Vinzenz (Technology). You will see firsthand how decisions are made.

💪 Wellpass membership: Support for physical and mental well-being.

🍀 WERK1 location: Working in one of the most active innovation and startup hubs in Munich – with contact to many exciting projects and people.

☕ Very good coffee: Because concentrated work requires good energy.

Bewerbungsprozess

1. Send us your application:

In addition to your CV, we look forward to a brief example from your professional or project experience where you took responsibility and made something tangible better. Especially exciting is when initiative or entrepreneurial thinking becomes visible.

2. First interview (25 minutes):

A short getting-to-know-you session with Maria, where we understand your background and motivation. We explain the role, show the product, and answer initial questions.

3. Second interview (25 minutes):

A deeper exchange with Ann or Janick about our customers, typical workflows, challenges in construction projects, and how you can leverage your profile to make an impact.

4. Case Study (half-day on-site):

Visit us in Munich and work with us on a realistic task. Possible focal points:

This day will give you a good feel for what it's like to work at alago – and us a clear picture of how you think, communicate, and solve problems.

5. Decision:

You will receive feedback within 24 hours. If everything fits for both sides – we're looking forward to working together! 🎉