Customer Success Manager (Japanese Speaking)

Our customers’ success is directly representing Expereo’s success, and the Customer Success Manager plays a key role in putting this into action. This role bridges customer needs with internal teams, assisting with account planning, day-to-day service management, and proactive customer communication. You will play a key part in ensuring accounts run smoothly, supporting renewals, and contributing to customer retention and satisfaction. THE RESPONSIBILITIES: Here is how your day-today responsibilities will be divided: • Account Planning: Work closely with internal teams to develop account plans that align with customer needs and goals. • Day-to-Day Service Management: Manage the day-to-day service delivery for assigned accounts, ensuring timely and effective resolution of issues. • Proactive Customer Communication: Develop and maintain strong relationships with customers through regular communication, addressing their needs and concerns proactively. • Renewal Support: Assist in supporting account renewals by identifying opportunities to upsell or cross-sell relevant services. • Retention and Satisfaction: Contribute to customer retention and satisfaction by ensuring that customer needs are met and exceeded. THE REQUIREMENTS: • Bachelor’s degree in a related field (e.g., business, marketing, communications). • 3+ years of experience in a customer-facing role, preferably in the technology or telecommunications industry. • Strong communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders. • Excellent problem-solving and analytical skills, with the ability to identify and resolve complex issues. • Ability to work independently and as part of a team, with a high level of initiative and motivation. • Fluency in Japanese (reading, writing, speaking). • Experience with CRM software (e.g., Salesforce) is an asset. THE BENEFITS: • Opportunity to work with a global leader in the technology industry. • Collaborative and dynamic work environment. • Comprehensive training program for new hires. • Ongoing professional development opportunities. • Competitive compensation package, including salary, bonus, and benefits.