Customer Success Manager - (Enablement & Training) (m/w/d) 20-30 Std./Woche

About us

loyos bi GmbH is a growing SaaS company with locations in Hamburg and Lübeck. Our mission: We bring financial reporting for private equity portfolios, start-ups, and small businesses into the year 2025. Our Financial Management Suite based on Microsoft Power BI enables our customers to evaluate financial data clearly, understandably, and visually modern.

With much design freedom, little hierarchy, and genuine enthusiasm for technology, we build a company that enables data-driven decisions – pragmatically, efficiently, and forward-looking.

Tasks

You will be building at loyos bi a central lever for growth, customer satisfaction, and scalability. With your help, our customers will be able to use our solutions even better, recognize the added value, and therefore be happier.
If you enjoy...

• explaining complex software products in a clear and understandable way,
• building structures and processes that have a lasting impact,
• having real influence on customers, product, and internal workflows,

then you are the perfect fit for this role.

Your task is to ensure that our customers really master our software – technically, content-wise, and in daily use.
Your work will help our customers...

• understand the added value of our solutions,
• use the software correctly and efficiently,
• work sovereignly with their data, reports, and plans.

Simultaneously, you will create structures that significantly relieve our Customer Success Team and scale with the company.

What you'll do...

• Development of modern enablement formats: Guides, Tutorials, Videos, Walkthroughs, FAQs
• BUILDING and maintaining a structured, high-quality Knowledge Base
• Designing clear enablement tracks along the Customer Lifecycle (Onboarding → Usage → Deepening)

Product & Customer together

• Translation of complex product logic (loyos bi FMS/HRRS, planning, consolidation, Power BI) into understandable content
• Analysis of typical usage problems, misunderstandings, and comprehension gaps
• Tight cooperation with Product, Consulting, Customer Success, Partner Management & Marketing

Scaling & Impact

• Reduction of recurring support requests through effective enablement
• Definition of standards that work for 50 just as well as for 5,000 customers
• Metricing adaptation, usage depth, and enablement success

Qualification

You bring this with you

You're a good fit if you:

• think very structuredly and can explain complex things clearly and understandably,
• enjoy building things, not just doing them,
• work independently and don't shy away from responsibility,
• are at home in the SaaS or digital B2B environment.

Helpful but not a must:

• Basic understanding of finance, controlling, reporting, or BI
• Experience with enablement-, training- or knowledge platforms

Benefits

• Attractive salary and opportunity to participate in the company's long-term success.
• High flexibility regarding working hours and location (100% remote possible, Co-Working on request).
• Start-up spirit without hierarchies – at our company, your idea counts, not your title.
• Access to Udemy Business for continuous learning.
• Modern office in Hamburg and Augsburg or WeWork membership nationwide.
• Team culture, which makes you happy: regular team events, genuine proximity even remotely