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Doctrine

5 days ago

Customer Success Manager

  • Paris
  • Full Time
  • Lead
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Company information

Company
Doctrine
Location
Paris Germany
Posted
5 days ago
View all jobs at Doctrine

Job description

Our mission ⚖️

At Doctrine, we are building the leader in legal AI in Europe.

Our belief? Law should not be slowed down by repetitive tasks. It should be enhanced by specialized AI, designed to understand, analyze, and produce legal reasoning with a high level of rigor.

Our ambition? To enable legal professionals to gain reliability, efficiency, and peace of mind, thanks to a unique, exhaustive, and secure platform.

Today, 27,000 legal professionals, spread across five countries (France, Italy, Germany, Spain, Luxembourg), trust us.

Our development is guided by a clear approach: a global vision, rooted in a fine understanding of local specificities.

Behind this ambition, a team of about 250 people, united around the same objective: to support lawyers and legal professionals at all stages of their work, from analysis to drafting.

And we are only at the beginning.


We are looking for several Customer Success Managers to support our strategic accounts in the in-house legal departments and law firm segments.
 
Within a team responsible for post-sales commercial relations (CSS/CSM/AM), you will work closely with account managers to deploy the Doctrine solution with our clients, and diversify the uses of the service.
 
You will ensure that lawyers and legal professionals get the most out of our legal intelligence platform! Your advice and your knowledge of best practices will make you the preferred partner for our users.
 
What the CSM team offers you:
 
- An impactful role: support our strategic clients, including in-house legal departments and law firms, to maximize their use of our legal intelligence platform.
 
- Close collaboration with teams: work hand-in-hand with our account management teams to deploy and optimize the use of Doctrine, thereby enriching the customer experience.
 
- An inclusive and dynamic company culture: thrive in a supportive environment that encourages innovation, collaboration, and personal development.
 

Missions
  • Deployment and training: you will ensure the integration and training of new clients on our platform, guaranteeing an optimal user experience.
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  • Client engagement: you will play a key role in maintaining and deepening relationships with our clients, by identifying growth opportunities and reducing churn rate.
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  • Feedback and innovation: you will actively contribute to the improvement of our solution by sharing client feedback with our technical and product teams.

    • Ideal candidate profile
  • Legal background and/or proven experience in law, with a strong interest in technology and the conviction that it can transform the legal sector.
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  • Excellent communication skills: you have a perfect command of French, both spoken and written, and a strong aptitude for teaching.
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  • Versatility and adaptability: you are capable of juggling multiple clients and quickly adapting to a changing environment.
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  • Initiative: you are proactive, ready to take initiative, and to share your passion with our clients.
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  • Client interaction: you enjoy arguing, convincing, explaining, and are eager to pick up the phone, go out into the field, and spend your days with clients.
    •  
  • Join Doctrine to shape the future of law with us!

    • What awaits you if you join Doctrine 🤝

    • Contribute to an ambitious project, with a real and positive impact on society: making law more accessible and open.
    • Very comprehensive onboarding allowing for rapid integration and skill development.
    • A journey in which training and knowledge sharing are part of daily life.
    • Join a company with a rich and dynamic team life: conferences, team-building events, lunches, offsites, after-work gatherings, etc.

    Our values 🤝

    At Doctrine, our 4 values guide us daily and in our ambition to make things happen.

    • Challenge the status quo: we defend bold ideas that contribute to the evolution of an entire sector.
    • Liberty and responsibility: we encourage autonomy, individual impact, and ownership.
    • Knowledge is power: information is at the heart of Doctrine's mission, and we constantly strive to improve.
    • Release early, release often and listen to your customers: we believe in the power of iteration and the importance of constantly listening to our market, our clients, and their challenges.
     

    Our benefits to make a difference ☀️

    🏡 A flexible remote work policy allowing - depending on the teams - up to three days of remote work per week.

    🌴 A flexible leave policy

    🌱 Concrete opportunities for internal mobility

    🏄‍♂️ Regular collective events

    📚 A real focus on individual and collective training, with an annual budget of €750 for any training related to your role - and team or company-wide training sessions

    🏋️‍♀️ A Gymlib subscription for sports and wellness activities

    🧘 Free access to the mental health support platform Moka.care and individual support for up to 6 sessions per year

    👩‍⚕️ Health insurance with Alan

    🍱 🚲 A Swile card for your meal vouchers and your sustainable mobility package (€66.60 per month)

    💡 Discounts and benefits negotiated thanks to our CSE (employee representative committee) via the Happypal platform

    🍏 Brand new Apple work equipment

     

    Our recruitment process 🚀

    • A first 30-minute chat with one of our Talent Acquisition Managers to understand your professional project and tell you about what we are building at Doctrine
    • A 1-hour meeting with your future manager, to detail the role and the team's scope, but also to answer all your questions.
    • One or two technical tests to concretely assess your skills
    • A visit to our offices for: a lunch with 3 people from different departments at Doctrine, to give you a glimpse of your future colleagues; a discussion about the company's values to share our vision with you, and a meeting with our CEO, Guillaume.
    (if necessary, the process can be adapted to meet your personal and professional constraints)
     
     
    Ladies, feel empowered to apply!
    Some scientific studies show that women in particular tend to apply less for a job opening when they do not have all the qualifications. If this can reassure you, know that this job description is indicative, so take it as such: it's a guide, nothing more, nothing less.
    If Doctrine interests you, know that we will be happy to receive your application!
     
    Diversity & inclusion
    All our offers are open to people with disabilities, please do not hesitate to talk to us about it during the recruitment process.
    We are committed to implementing all necessary accommodations to ensure a work environment adapted to each and every one.

    Required skills

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