Customer Success Manager & Digital Project Lead (m/w/d)

We are looking for an experienced developer who is not just interested in pure project development, but wants to really bring customers forward?

We are dxm, digital experts and makers, a digital agency located in the heart of Düsseldorf with 12 experts. We have been accompanying medium-sized B2B companies for over 17 years on their digital journey. Not with buzzwords and PowerPoint battles, but with real work and measurable results.

We are NOT looking for: A classic project manager who pushes tickets and sits in meetings.

We are looking for: Someone who is at the customer's site, recognizes potential, solves problems, and takes action themselves, whether it's with Google Ads, Google Sheets, or website checks.

You are the one who sits down with the customer and says: 'Let's run some numbers' or 'Your spare parts shop could be much more efficient with a SAP integration, let's get started.' You are a sparring partner, problem solver, and developer in one person. And yes: That means you also make sales, not as a salesman, but as a best-interest advisor.

Aufgaben

At the customer's site (every 4 to 6 weeks):

• You analyze websites for content logic, structure, design, and CD consistency
• You identify digitalization potential: from inefficient manual processes to missing system integrations
• You recognize, e.g., where a B2B online shop with SAP or Navision integration can create real added value
• You advise strategically along our five boosters: AIM, CHARISMA, TECH, PERCEPTION, and AGILITY
• You develop genuine interest in the products, services, and business processes of our customers
• You actively speak to potential, from missing e-commerce channels to process-oriented digitalization

Digital solutions conceptualize & steer:

• You develop concepts for complex online shops with ERP integrations (SAP, Navision)
• You understand business processes and translate them into digital requirements
• You coordinate implementation between customer, our dev team, and external systems
• You accompany from the first idea to go-live, and beyond

Hands-on Digital Marketing:

• You manage Google Ads, Meta Ads, and LinkedIn Ads, not just superficially, but with numerical understanding
• You work with Google Sheets: formulas, pivot tables, performance analyses, that doesn't scare you
• You verify our results based on reliable numbers and communicate them clearly

Project management & coordination:

• You orchestrate our internal experts (development, design) for optimal customer results
• You ensure that projects, from website to complex shop system, are delivered on time, within budget, and in high quality
• You create offers, project plans, and documentation

Your attitude:

• You see problems as challenges, not obstacles
• You say 'Let's take a look at how we can make this work' instead of 'This won't work'
• You have a desire for new themes and tools that you've never made before, even complex integrations

Qualification

Must-haves:

• Positive attitude: You are solution-oriented and see challenges as opportunities instead of problems
• Technical affinity: Google Sheets with formulas is not a witchcraft for you, new tools you learn gladly
• Process understanding: You can understand business processes and translate them into digital requirements
• Digital marketing experience: You have already worked with Google Ads, Meta Ads, or LinkedIn Ads
• Analytical thinking: You can work with numbers, evaluate performance, and derive results
• Customer sense: You understand B2B customers, can adapt to different types, and build trust
• Sales mentality: You recognize potential at the customer's site and actively speak to it as a partner, not as a salesman
• You take action yourself and are not afraid to get your hands dirty

Nice-to-haves:

• Experience with e-commerce projects, ideally in the B2B sector
• Experience in a digital agency or on the customer side in the digital environment
• Basic understanding of web development and design
• Project experience with complex digital systems

What you DON'T need:

• A classic PM certification
• 'That's not my job'-mentality
• Fear of new tools or themes
• No desire for regular customer meetings on site
• Scheu vor komplexen technischen Themen

Deal-breaker:

• Negative attitude towards customers and projects
• 'That's not my job'-mentality
• Fear of new tools or themes
• No desire for regular customer meetings on site
• Scheu vor komplexen technischen Themen

Benefits

Echte Verantwortung & Gestaltungsspielraum:

• You take over real customer responsibility from the first day on
• You shape long-term customer relationships, no one-day wonders
• You work on various projects, from marketing campaigns to complex shop systems
• Flat hierarchies and short decision-making paths

Fachliche Weiterentwicklung:

• Daily exchange sessions with the team about new trends and technologies
• Budget and time for your professional development
• Work with modern tech stack and innovative solutions
• In-depth look at various B2B business models and industries

Starkes Team:

• 12 experts who support each other mutually
• No lone wolf, but real teamwork
• Direct feedback and open communication culture

Attraktive Rahmenbedingungen:

• Modern office in the heart of Düsseldorf
• Work on site (100% presence), we believe in personal exchange
• Long-term perspective in an established company with a stable customer base
• Variety of projects with well-known B2B customers

Lass uns ehrlich sein: This role is not for everyone. You must have a desire to work with customers, new challenges, and sometimes do things that are not in your job description.

If you're someone who says 'That's not my job' or 'I've never done that before, so I can't', then we don't fit together.

We're looking for someone who gets up in the morning and thinks 'Nice, today I'm going to go to the customer and see how I can help them move forward, whether it's with their new marketing campaign or the digitalization of their spare parts shop.'

Klingt nach dir? Then apply now with:

• Your CV
• A few sentences on why you think you fit in with us
• An example of a situation where you turned a problem into a solution

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