Customer Success Manager

This is a Customer Success Manager role with Data#3 based in Melbourne, VIC, AU
== Data#3 ==

Role Seniority - mid level

More about the Customer Success Manager role at Data#3

We are seeking an experienced Customer Success Manager (CSM) for a long-term contract to own and drive customer success, ensuring a seamless and high-quality experience throughout the entire customer lifecycle. This role acts as the primary customer advocate internally, building strong relationships and delivering outcomes that consistently meet or exceed expectations.

Job Purpose As the Customer Success Manager, you will be responsible for the overall success of customers by providing a single point of contact, coordinating delivery across internal teams, and ensuring a positive and value-driven customer experience from onboarding through ongoing engagement.

Key Responsibilities Act as the primary conduit between customers and internal teams Build trusted advisor relationships with customer stakeholders and cross-functional internal teams Plan, organise, and manage all phases of the project lifecycle to ensure successful delivery Own and manage project risks, issues, decisions, and outcomes Ensure customer requests, requirements, and contractual deliverables are delivered on time and in line with expectations Deliver clear, concise, and timely communications including business reviews, project updates, and meeting minutes Participate in ongoing client service review meetings focused on performance, service improvements, quality, and processes Develop a deep understanding of products and services and ensure customers are informed of relevant offerings Develop, implement, and continuously improve customer engagement processes and standards

Experience & Qualifications Strong communication and relationship-building skills with internal and external stakeholders Proven project management and coordination capability, ideally within a technical or data centre environment Minimum 3 years’ senior experience in a customer-facing or relationship management role supporting large or complex customers Exposure to Service Delivery and/or Project Management Strong knowledge of project management methodologies and principles Proficient in Microsoft Office Suite and MS Project Experience with Salesforce and ServiceNow (desirable)

Please submit your resume via the Apply button. To find out more, please email Shams at [email protected] Show more Show less

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Data#3 team will be there to support your growth.

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities

• Acting as the primary conduit
• Building trusted advisor relationships
• Managing project lifecycle

Key Strengths

• ️ Strong communication skills
• Project management
• Customer engagement
• Salesforce
• ️ ServiceNow
• Microsoft Office Suite

A Final Note: This is a role with Data#3 not with Hatch.