Customer Success Manager Circle Plus

About Us

Circle is building the world's leading all-in-one platform for online communities. We make it possible for creators, coaches, educators, and businesses to bring together their audience with engaging discussions, live streams, events, chat, courses, and payments — all in one place, all under their own brand.

We're proud to be a fully remote company of around 200 (and growing!) team members from 30+ countries around the world. We seek exceptional individuals around the world, set them up to do the best work of their lives, and in turn, create a meaningful impact in their own lives. We don't track hours, but we do manage for high expectations very closely. We collaborate across time zones, are highly async, and like to document a lot.

Twice a year, we bring the whole company together in beautiful places around the world for our company offsites. So far, we've hosted offsites in Turkey, Portugal, Mexico, Thailand, Colombia, Italy, Ireland, and more, with still more to come!

Check out our Careers page for more about working at Circle.

About the role

There are over 12,000 paying communities powered by Circle, and that number is growing rapidly month over month. Our highest-tier offering, Circle Plus, is scaling especially quickly. Circle Plus customers launch fully branded mobile apps alongside their communities, and as a result, they receive a higher-touch level of service and partnership from our team.

As a Customer Success Manager for Circle Plus, you'll serve as the primary point of contact for some of our most strategic customers, partnering closely with them to ensure their success. You'll be responsible for:

• Developing and maintaining strong relationships with your portfolio of Circle Plus customers.
• Identifying and addressing customer needs through proactive communication and solution-oriented thinking.
• Collaborating with cross-functional teams, including product, marketing, and sales to drive customer success.
• Providing expert-level support for our most complex and strategic customers, ensuring their satisfaction and retention.

You'll be an integral part of the Circle Plus team, working closely with other Customer Success Managers, Account Managers, and Product Specialists to deliver exceptional results. If you're passionate about building strong relationships, driving customer success, and growing your career in a fast-paced, innovative company — we'd love to hear from you!