Customer Success Manager

BusPlanner is hiring a Customer Success Manager to manage and grow relationships with school districts across Canada. This is a hybrid role that combines account growth and customer support, ideal for someone who is proactive, highly energetic, relationship-focused, and excited to drive impact in the education space. You’ll serve as the primary contact for our Canadian clients, ensuring they’re getting maximum ROI from our all-in-one transportation management suite and working in tandem with our sales and customer support teams to identify and capitalize on new business opportunities. You will be responsible for developing and executing a customer success strategy that drives revenue growth, customer satisfaction, and retention. This includes but is not limited to: identifying and prioritizing key customer needs, developing and delivering customized training and support, and collaborating with cross-functional teams to resolve customer issues and improve overall customer experience. You will also be responsible for tracking and reporting on key performance indicators, such as customer satisfaction, retention, and revenue growth, and making data-driven decisions to optimize your customer success strategy. If you are a motivated and results-driven professional with a passion for the education sector, we encourage you to apply for this exciting opportunity. We offer a competitive salary, comprehensive benefits package, and a dynamic work environment that fosters collaboration, creativity, and continuous learning. If you are interested in this role, please submit your application, including your resume and a cover letter, to [insert contact information].