Customer Success Manager B2B & B2C - E-Mobility & CO2-Prämie (m/w/d)

We are Elektrovorteil, we make electromobility economically attractive. Private customers, companies and fleet operators get their CO₂ premiums through us: simple, fast, reliable.

The market is growing, demand is increasing and we need someone who takes care of customers not just, but also inspires them. You are the central interface between customer, sales and operations: sovereign with B2B stakeholders, approachable with private customers, structured in both. Whether from home office, from a mobile home at the North Sea or from your favorite café around the corner: At us you work 100% remote.

Aufgaben

• Kundenbetreuung end-to-end: You accompany B2C and B2B customers from the first contact to the successful payout of the CO₂ premium.
• Klare Antworten: Registration, documents, status, deadlines, payment – you make complex topics easy to understand.
• Vorgangs-Steuerung: You coordinate open processes, define clear next steps and keep track even with many parallel cases.
• B2B-Begleitung: You support fleet operators and partners in structured submissions – professionally and cordially.
• Wachstum aus Bestand: You recognize cross-selling, upselling and retention potential and actively pursue it.
• CRM-Pflege: Clean customer and process data – the foundation for everything we do.
• Customer Journey mitgestalten: You bring feedback back to the team and help make processes better, faster and scalable.

Qualifikation

• Erfahrung in Customer Success, Account Management, Customer Service, Sales or Operations
• Very good German language skills in writing and speaking
• Clear, professional and sympathetic communication
• Structured and independent working style – even if multiple processes are running simultaneously
• Safe handling of CRM systems, email and digital tools
• Interest in electromobility, sustainability and CO₂ premiums
• Reliability, accuracy and genuine service mindset
• Ownership instead of ticket processing

Deine KPIs

• Kundenzufriedenheit
• Antwort- und Lösungszeiten
• Erfolgreich abgeschlossene Einreichungen
• Retention bei B2B-Kunden und Partnern
• Reduktion offener Vorgänge
• Identifizierte Cross- und Upselling-Potenziale

Benefits

• Echter Impact
• 100 % Remote with flexible working hours
• B2C and B2B – different, exciting requirements instead of uniformity
• Direkter Draht to Sales, Operations and Management – no corporate ping-pong
• Gestaltungsspielraum – you build processes actively with us
• Entwicklungsmöglichkeiten in Customer Success, Sales and Operations

You don't just want to process tickets, but make customers successful?

Then apply at Elektrovorteil as Customer Success Manager B2C and B2B.

Send us your resume, your earliest possible start date and your salary expectation.

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