Customer Success Manager B2B (all genders)

YOUR IMPACT - YOUR ROLE

As a Customer Success Manager B2B (all genders), you are the strategic and operational trusted advisor for our business customers throughout the entire customer lifecycle. You understand their business goals, shape the onboarding process, and ensure maximum product adoption through regular check-ins and on-site visits. With your growth mindset, you proactively identify upsell potentials, mitigate churn risks early on, and win back formerly inactive or canceled customers through targeted winback initiatives.

The Role in Detail:

• Primary point of contact for our B2B customers from handover from sales through onboarding to long-term support.
• Continuous monitoring of customer satisfaction, early identification of churn risks, and initiation of targeted countermeasures.
• Strategic reactivation and recovery of canceled or inactive accounts through root cause analysis and tailored value-added offers.
• Planning and execution of regular customer visits and business reviews to strengthen customer relationships and ensure long-term collaboration.
• Identification and support of upsell and cross-sell potentials within the existing customer portfolio.
• Documentation in CRM & CS tools and close coordination with support, sales, and product management for continuous improvement of the customer journey.

WHAT YOU BRING

• Relevant B2B Experience: Several years of professional experience in Customer Success Management, Account Management, or sales-related relationship management.
• Retention & Growth Expertise: Proven success in churn reduction, onboarding processes, and identifying upsell & winback opportunities.
• Relationship Building & Willingness to Travel: Strong empathy, excellent communication skills in German and English, and enjoyment of on-site customer visits.
• Data-driven & CS Mindset: Solid understanding of modern CS metrics (MRR, Churn Rate, Winback Rate) and the ability to derive concrete action strategies from them.
• Tech & Tool Know-how: Confident handling of common CRM, support, and customer success platforms.

WHAT AWAITS YOU AT OUR COMPANY

• Flexibility First: Trust-based working hours, remote work, and regular workations in EU countries for your perfect work-life flow.
• Maximum Ownership: Plenty of room for your ideas, varied tasks, and real responsibility from day 1.
• Uncapped Potential: Attractive base salary paired with performance-based commission – you determine your growth.
• Diverse High-Performance Culture: An international team that celebrates diversity, leverages synergies, and achieves top performance together.
• First-Class Perks: Up to 30 days of vacation, exclusive corporate discounts, company pension plan with employer contribution, and a high-end HQ in the heart of Berlin's Friedrichstraße.

ABOUT TIGER

FROM TIGER FACILITY SERVICES TO GOODWORKVIBES
Let's be honest: The dusty B2B cleaning industry has been characterized by watered-down corporate talk, cheap excuses, and zero transparency for decades. That stops now.
As part of The Helpling Group, we have proven for years under the name Tiger Facility Services how to delight thousands of B2B customers in offices, practices, and agencies with maximum operational precision. But the modern workplace has changed – and we are giving the entire industry the long-overdue upgrade: Tiger Facility Services is becoming GoodWorkVibes.

Why are we doing this?
Because an office today is no longer a dead boring space where you just sit around for hours. It is the foundation for employer branding, team performance, and real workplace culture. We combine our unwavering operational brutality in the background (Powered by Tiger Standard) with the finest corporate punk sound the working world has ever seen.

What can the industry and our customers expect?
We are turning the existing system upside down. We are replacing silent cleaning crews with direct, level-to-level communication, digital transparency, and a support concept that turns customers into real fans. With us, you are not an interchangeable "complaint handler," but the strategic partner for office managers and C-level executives. You ensure that our contracts not only endure but grow – because our customers never want to give up the vibe in their office again.
If you're tired of reactive support and classic B2B dead ends, and want to set real standards in Customer Success, then GoodWorkVibes is the right place for you.

Learn more about the revolution at: (formerly)

Find more English Speaking Jobs in Germany on Arbeitnow