Customer Success Manager

About Auror At Auror, we’re empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It’s high volume crime that’s increasingly organised in nature and is putting people, retailers, and communities at risk every day. Founded in New Zealand 12 years ago, we’re working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK. Auror is connecting people and intelligence to reduce crime. We’re on a mission to make retail safer for everyone. As a Customer Success Manager at Auror, you will be responsible for ensuring our customers are getting the most out of our platform. This includes: • Developing strong relationships with our customers through regular check-ins, training sessions, and strategic planning meetings. • Identifying and addressing any customer pain points or concerns, and working with internal teams to resolve them. • Collaborating with cross-functional teams to develop and implement customized solutions for our customers. • Providing exceptional customer service by being proactive, responsive, and empathetic. • Staying up-to-date on industry trends and best practices to continuously improve our services and offerings. What you’ll need to succeed in this role: • 3+ years of experience in a customer-facing or account management role. • Proven track record of building strong relationships with customers and driving business results. • Excellent communication, interpersonal, and problem-solving skills. • Ability to work independently and as part of a team. • Strong analytical and strategic thinking skills. • Familiarity with CRM software and data analysis tools is a plus. What we offer: • Competitive salary and benefits package. • Opportunity to join a fast-growing company that’s making a real impact in the retail industry. • Collaborative and dynamic work environment. • Professional development opportunities to help you grow your skills and career. • Flexible working hours and remote work options. If you’re passionate about customer success, have a strong track record of driving results, and are looking for a new challenge, we want to hear from you!