Customer Success Manager (all genders) - Reutlingen oder Berlin

We develop modern SaaS solutions in our own house – with an international team, short ways and much design freedom. At our company, you accompany ideas from the first sketch to the live-used product.

Your role

As Customer Success Manager, you are the central point of contact for our customers and female customers after contract signing. You accompany them along the entire customer journey, ensure successful use of our SaaS solutions and establish a long-term, partnership-based cooperation. Your goal: satisfied customers, sustainable customer retention and maximum product acceptance.

What we offer you

A modern, international work environment in an open and collegiate atmosphere with innovative technology as well as challenging topics with high professional demands and concrete benefits for both you and our partners and customers.

In addition: Flexible working hours in a 38-hour week, Mobile Office, smartphone possible, subsidized lunch, occupational pension plan, subsidized fitness subscription, Corporate Benefits, employee events, Job Rad. Furthermore, our mindset: Team spirit, open doors, Du culture, lived diversity.

Your tasks

• You will comprehensively support our existing customers and female customers and serve as the central point of contact.
• You will accompany new customers and female customers during onboarding and support them in successfully introducing our SaaS solutions.
• You will build long-term, trust-based customer relationships and continuously develop these further.
• You will ensure optimal use of our products and identify actively optimization and development potential.
• You will work closely with the teams from Sales, Product Management and Support to ensure a best possible Customer Experience.
• You will take structured feedback and lead relevant findings to the internal departments further.
• You will document and maintain all relevant customer information reliably in our CRM system (HubSpot).

Your profile

• Experience in Customer Success, Account Management, Customer Care or a comparable role – even motivated lateral entrants are welcome.
• A strong customer orientation and joy in working with people.
• Communication strength, empathy and a professional demeanor.
• A structured, self-reliant and solution-oriented work style.
• A secure handling of digital tools and CRM systems (HubSpot).
• Very good German language skills in writing and speaking, English language skills are an advantage.
• IT affinity, curiosity for new technologies and the ability to explain complex content in a comprehensible manner.
• Team spirit, enthusiasm and a hands-on mentality.

Are we a team? Then apply with us!

We look forward to your comprehensive online application. Specifically, our Sophia Naser, Recruiter.

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