Customer Success Manager (all genders)

We have developed quickly since our founding in 2019 into a leading software startup in Berlin. Our app is used by over 70,000 users in 180 countries, and we are just at the beginning of our journey.

Supported by top investors like Capnamic and 42CAP, we pursue the mission to revolutionize the working world of 'Frontline Worker'. At Lumiform, we set new standards in digitalization and automation of workflows in the areas of security, quality, compliance, and operational excellence. Our goal is to replace inefficient manual processes with digital solutions, increasing productivity, safety, and quality sustainably.

About the role:

We are looking for a passionate and motivated person for the role in Customer Success Management, who shows enthusiasm for software and has an interest in supporting Frontline Teams to increase their productivity and ensure a safe working environment. You appreciate contact with customers and want to help them achieve operational excellence.

Tasks

• Onboardings & Activation: You lead successful onboarding of new users through and ensure they quickly reach the milestones of their individual application cases.
• Customer binding and development: You build a network of customers and cultivate long-term relationships with them.
• Product training: You lead trainings and workshops for our customers and ensure they can fully exploit the potential of our software.
• Consulting: You understand the specific requirements and goals of our customers and advise them on best practices in the market. You not only improve the status quo but also support our customers in new application cases.
• Product feedback: You collect feedback from our customers, prepare it, and pass it on to our product team to ensure continuous improvements to our solution.
• Proactive Support: Our goal is to act proactively to recognize potential abandonment risks early and develop solution strategies in collaboration.
• Upselling: You identify opportunities for upselling by communicating the added value of additional application cases, locations, and collaborations on our platform to our customers.
• Reporting: You create regular reports on the status, satisfaction, and growth of our customers.
• Collaboration: You work closely with the sales team, marketing team, and product team to ensure that customer needs are met.

Qualification

• You master German at a native speaker level and English in speech and writing.
• You have already gained experiences in Customer Success, Account Management, or Sales, ideally in a B2B SaaS environment.
• Communication is one of your strengths, and you like to proactively approach people.
• You possess a solid understanding of technical concepts and the ability to explain them clearly.
• You enjoy solving problems and proactively tackle challenges to find solutions.
• You think strategically and plan ahead. A practical approach is important to you.
• You are team-oriented.

Benefits

• Modern office in the heart of Berlin-Mitte -- Linienstrasse.
• Investment in your future with an annual learning budget of 500€.
• Additonal financial incentives: monthly expense allowance of 50€ or Urban Sports Club membership.
• Free catering: anytime free and good coffee, tea, Schorlen, fresh fruit, beer, or wine.
• Flexibility and balance with flexible working hours and home office possibilities.
• Become part of a global adventure in an international, rapidly growing SaaS startup.
• You can take on a lot of responsibility.
• A global team with flat hierarchies and open feedback.

If that sounds like you, we look forward to your application. Resume or LinkedIn profile is sufficient.

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