Customer Success Manager (all genders)

Kertos is the fastest-growing compliance startup in Europe. Following our €14M Series A, backed by leading VCs and business angels, we are building the compliance engine for Europe – faster, smarter, and more automated than ever. With customers like Enpal, Flink, Personio, and Blacklane, leading companies trust our AI-native platform that automates compliance, scales effortlessly, and makes organizations audit-ready in record time. The market is growing by 20% every year, fueled by regulations like GDPR, NIS2, DORA, and the AI Act. We are perfectly positioned to establish Kertos as the European compliance champion. There has never been a better moment to join our team. Come shape the future of compliance in Europe with us.

Your purpose at Kertos

At Kertos, we are shaping the future of compliance – automated, transparent, and user-friendly. Our platform helps companies efficiently build and scale data protection and information security processes without the associated bureaucratic overhead.
As a Customer Success Manager, you will ensure that our customers experience the full value of this automation. You will guide them on their path to certification, build sustainable relationships, and turn complex topics into clear success experiences. Your contribution will determine not just how compliance works, but how it inspires.

Together with an interdisciplinary team of Tech, Product, InfoSec, and Data Protection experts, you will drive how companies balance trust, security, and growth.

Here you will have impact

• You will be responsible for onboarding new customers, ensuring they gain real value from the Kertos platform from day one.

• You will guide customers through the entire certification process – together with our InfoSec and Data Protection experts – from initial implementation to successful audit preparation.

• You will build strong, trusting relationships, acting as the central point of contact for all strategic and operational questions from our customers.

• You will further develop our customer success processes, ensuring they keep pace with our growth and continuously delight customers.

• You will drive up-selling and cross-selling initiatives in close coordination with Sales, directly impacting the alignment of customer success and our growth objectives.

• You will be responsible for specific targets (e.g., NRR) to positively influence Kertos' strategic success.

• You will translate customer feedback into concrete product impulses; you will identify patterns, prioritize insights, and work closely with the Product Team on new features and improvements.

The skills, motivation, and mentality you should bring

• You have several years of experience in Customer Success, Revenue Growth Management, or Account Management in the B2B SaaS environment – ideally in the SMB segment or with experience in the InfoSec or Privacy sector.

• You combine a commercial mindset with true customer obsession and know how to guide customers through onboarding, adoption, and expansion to create sustainable value.

• You are fluent in German (C2) and English (C1) and can communicate complex topics clearly, understandably, and with enthusiasm, whether with customers or internally within the team.

• You have a strong technical understanding, learn new tools quickly, and enjoy experimenting with AI and automation to make processes smarter and more scalable.

• You can keep an overview even with many projects, prioritize wisely, and reliably implement tasks, ensuring your customers and colleagues can always rely on you.

• You take responsibility, think proactively, and want to shape things; you are not just looking for solutions but for ways to continuously improve Kertos.

Why Kertos

• Your success is our success: You participate in the company's success through our Virtual Share Incentive Plan (VSIP)

• Cutting Edge AI Technology: Leading VCs have invested in our vision and sustainable growth so we can sustainably transform how compliance measures are managed

• Great Impact: With us, you gain responsibility from day one, work independently on tasks, and thus drive Kertos forward

• Strong Onboarding: No idea about compliance? No problem, we'll educate you and provide you with an onboarding buddy

• Regular Feedback: We foster an open feedback culture and support your growth with regular 1-on-1s, 360-degree feedback, training, and a top network of experts

• Mental Health: In cooperation with nilo, we value your well-being and offer all employees individual support for their mental health

• Keep growing: To support your professional and personal development, we provide you with an annual budget of €1,500

• Full Flexibility: Whether in the Munich headquarters, Berlin office, or from home – we are flexible and you are happy

• For Sports Enthusiasts: We subsidize your Wellpass membership for sporting balance to your work life

• Bicycle Leasing: Fancy a new bike? Easy, use our partnership with JobRad and lease a bicycle

• Stronger Together: We work closely together across our locations, support each other, and create a strong, unique culture through genuine collaboration that makes us successful.

• Regular Team Events: Whether brunch, lunch, or after-work drinks, we regularly take time to spend time together and have fun beyond the scope of work. This is complemented by legendary summer and winter parties, as well as annual offsites.

Sounds like you are the one we’ve been looking for?

Do you want to be part of our growth story and pave the way for us to become Europe's compliance leader? Then get in touch. We look forward to your application!
If you have any questions, please feel free to contact our People & Culture Team at any time.

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