Customer Success Manager

Why we do what we do

Our psyche is the window through which we see the world – sometimes grey, sometimes bright. Those who learn to understand this window can gain a new perspective every day. Psychological challenges can become opportunities for growth. And because happiness is contagious, society changes in this way: one mind at a time.

Why this role is needed

More and more employers and insurance companies are making Aepsy accessible to their employees – from SMEs to large corporations. This way, more people gain early access to suitable psychological support.

However, an offering alone is not enough. Employees must know Aepsy, understand it and trust it. They need to know how to use the offering when they need support.

This is where you come in: you manage your own portfolio of partner companies and ensure that partnerships create real impact. To do this, you develop activation measures, coordinate projects and work closely with HR managers as well as our teams in Sales, Marketing, Operations and Product.

What you will achieve

• Shaping partnerships: You manage your own portfolio of partner companies, build long-term relationships and understand what moves your contacts.

• Reaching and activating people: You develop communication and activation measures that draw employees' attention to Aepsy and motivate them to use it.

• Getting projects off the ground: You plan and coordinate projects from idea to implementation, keep deadlines in view and bring all stakeholders together.

• Making impact visible: You analyse activation and usage figures and derive concrete improvement measures from them.

• Making things better: You question processes, contribute your own ideas and help develop our partnerships, processes and product further.

What you bring

You don't need to be able to do everything yet. What matters most to us is how you think, how you deal with people and what drives you.

• Initial professional experience in Customer Success, Account Management, Sales, HR or a related field. A background in psychology or health promotion is an advantage but not a requirement.

• Enjoyment of building relationships, enthusiasm and a strong sense of responsibility

• Independent, structured way of working and the ability to keep track of multiple parallel projects

• Analytical thinking, interest in numbers and enjoyment of questioning and improving processes

• Enjoyment of a dynamic environment where not everything is predetermined and personal initiative is required

• Very good German and English skills, both written and spoken.

• Willingness to work at a 100% workload and to work mostly on-site in our office in the heart of Zurich. Purely remote work is not possible.

What we offer you

• Work that makes a difference. Your work helps people find psychological support when they need it. You contribute to making mental health more accessible.

• A team that strengthens you. You work closely with Sales, Marketing, Product and our community of psychologists. Different perspectives, a lot of know-how and a shared mission shape our everyday work.

• Room to make things happen. We are growing and developing. Your ideas are welcome, your responsibility is real and you can directly help shape how we support our partners and reach employees.

Together with us

We are an ambitious team with diverse backgrounds and convictions. We love conversations about the big picture just as much as about the small details. We believe in what we do and work hard for a somewhat better world.

At the same time, we are mothers, fathers, husbands and wives, wine lovers, stand-up comedians, musicians, dancers, yoga enthusiasts and Zen monks who value and enjoy life.

Ready to make an impact?

Sleep on it. Read the advertisement again. And if you feel that you could be a good fit for Aepsy, we look forward to your CV and a personal cover letter. Tell us what drives you, why our mission matters to you and why this specific role appeals to you. We read every letter carefully.

Find Jobs in Switzerland on Arbeitnow