Customer Success & Key Account Management (Full-time) - 100% remote

Hey! 👋

Do you love challenges and like to get hands-on? Do you enjoy taking responsibility and building up a department from scratch at a fast-growing startup?

Then this position might be exactly right for you!

Responsibilities

As a Customer Success Manager, you will be the point of contact for our customers in our team. Your task is to advise, support, and most importantly – make our customers happy in all aspects.

Together with the customer, you will ensure that the experience with the digital business card software is a complete success.

You will...

• conduct onboarding for our customers (SMEs)

• hold regular check-up calls, thereby trying to increase the active usage rate and avoid churn

• help identify upselling potentials with customers

• identify new potential use cases based on customer feedback

• act as a point of contact and interface between the customer and our product team, thereby contributing significantly to the further development of our product

• further expand the success stories of our customers

• conceptualize introductory documents and training materials for our customers

For your information: Initially, you will be the only Customer Success Manager. However, there are already a few established processes, so you won't have to start from scratch but can build on existing structures. This means there's a possibility that you can onboard further team members in a few months and expand the department.

Qualifications

• Experience in Customer Success (at least 2 years) with a B2B SaaS solution

• Flexibility, organizational talent, and a high hands-on mentality

• Good communication skills

• Very good German and English language skills

• Strong analytical and organizational skills define you

Benefits

The opportunity to build and shape the department and take on responsibility from day one

• Flexible working hours, pleasant working environment in a small, high-performing team

• Fully remote possible

• You can switch between our office in Berlin, home office, and remote work.

• Company-owned devices and work equipment are paid for, chosen according to your preference (laptop, monitor, ...)

• Regular team events across Germany

• STEEP learning curve through founders, partners, our large customer base, and more

• Make a big difference: Ensure that Lemontaps is a first-class product with enthusiastic customers

• Work in a company where we value diversity and are committed to creating and maintaining an inclusive environment for all employees.

• Be part of a fast-growing team in a promising market.

We look forward to getting to know you.

Anna and Raji :)

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