Customer Success Intern

About

MagicSlides is building the next generation of AI-powered presentation tools that help people create stunning, professional slides in seconds. We're looking for a passionate Content Writer to join our team and contribute to shaping the future of our GenAI product.

Requirements

• Job Location: Bangalore
• Job Type: Internship + Full Time
• 6 Days working

What You’ll Do

1. Manage and maintain the customer database of MagicSlides and CRM for accuracy, segmentation, and engagement
2. Make cold calls, onboarding calls, and follow-ups with new and existing users
3. Handle queries across email, chat, website, and phone professionally and promptly
4. Ensure customer retention through regular check-ins, education, and value-driven follow-ups
5. Track support metrics: response time, query resolution, follow-up rate
6. Identify upsell/cross-sell opportunities based on user behavior
7. Communicate bugs, feedback, and user insights to product/tech teams
8. Keep internal records and CRM up to date, no loose ends

What We’re Looking For

1. Experience in customer support, CRM operations, inside sales, or tele-support, and especially in a product-based company.
2. Excellent English communication skills (verbal and written)
3. Confident on calls, structured in follow-ups, and proactive in communication
4. Familiar with tools like HubSpot, Freshdesk, Notion, Google Sheets, etc.
5. Organized, process-driven, and detail-oriented

Why Join Us

1. Work with a fast-moving startup at the forefront of AI productivity
2. High ownership, autonomy, and exposure to a global user base
3. Young, passionate team and a learning-first culture
4. Competitive compensation and startup perks