Customer Success Intern

About

MagicSlides is building the next generation of AI-powered presentation tools that help people create stunning, professional slides in seconds. We're looking for a passionate full stack JavaScript developer to join our team and contribute to shaping the future of our GenAI product.

What You’ll Do

1. Manage and maintain the customer database of MagicSlides and CRM for accuracy, segmentation, and engagement
2. Make cold calls, onboarding calls, and follow-ups with new and existing users
3. Handle queries across email, chat, website, and phone professionally and promptly
4. Ensure customer retention through regular check-ins, education, and value-driven follow-ups
5. Track support metrics: response time, query resolution, follow-up rate
6. Identify upsell/cross-sell opportunities based on user behavior
7. Communicate bugs, feedback, and user insights to product/tech teams
8. Keep internal records and CRM up to date, no loose ends

What We’re Looking For

1. Experience in customer support, CRM operations, inside sales, or tele-support, and especially in a product-based company.
2. Excellent English communication skills (verbal and written)
3. Confident on calls, structured in follow-ups, and proactive in communication
4. Familiar with tools like HubSpot, Freshdesk, Notion, Google Sheets, etc.
5. Organized, process-driven, and detail-oriented

Why Join Us

1. Work with a fast-moving startup at the forefront of AI productivity
2. High ownership, autonomy, and exposure to a global user base
3. Young, passionate team and a learning-first culture
4. Competitive compensation and startup perks