ServiceNow
11 months ago
Customer Success Executive
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Company information
- Company
- ServiceNow
- Location
- Brasil, Centro-Oeste, Distrito Federal, Brasilia Brazil
- Posted
- 11 months ago
Job description
Job Description
What you get to do in this role:
- You will Identify areas of risk and takes steps to prevent customer or revenue churn
- You will be responsible for working closely with Sales Teams to define and execute product adoption and customer retention plans
- As a Customer Success Executive, you will provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models and makes sure that all parties adhere to it.
- You will help the customer identify incidents where contractual SLAs were missed and takes necessary action
- Improving the overall satisfaction of the customer, as well as the satisfaction of their internal customers, is the key to success in this role.
Required skills
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