Customer Success Executive for HCL Digital Experience (DX)

Client Success Executive – HCL Digital Experience (DX) Role Overview The Client Success Executive (CSE) plays a pivotal role in ensuring HCL DX customers achieve their strategic goals and realize the full value of their investment. Acting as a trusted advisor and advocate, the CSE will engage customers throughout their lifecycle—driving adoption, delivering measurable business outcomes, and fostering long-term partnerships. This role demands a blend of customer relationship management, strategy development, and collaboration with cross-functional teams to drive customer success. Key responsibilities include: • Developing and executing customized client success plans that align with HCL DX's overall strategic objectives. • Building and maintaining strong relationships with key stakeholders at the customer level, including executive sponsors, product owners, and other decision-makers. • Collaborating with internal stakeholders to identify and prioritize opportunities for growth and expansion within existing customer accounts. • Developing and delivering tailored training programs and workshops to ensure customers achieve optimal value from their HCL DX investment. • Identifying and addressing potential issues or concerns through proactive issue resolution and escalation procedures. • Maintaining accurate and up-to-date records of customer interactions, success plans, and progress toward goals. • Providing regular reporting and insights on customer success metrics, including adoption rates, retention rates, and revenue growth. This role requires a strong understanding of the HCL DX product suite, as well as experience in client-facing roles with a focus on driving business outcomes. The ideal candidate will possess excellent communication, interpersonal, and problem-solving skills, with the ability to work effectively in a fast-paced environment.