Customer Success Engineer / IT Business Analyst (m/w/d)

Scales HR automation actively:

The market for HR technologies is undergoing a profound transformation – and we at HR Autopilot are one of the driving forces. As a growth-oriented B2B SaaS company, we specialize in automating personnel processes and creating measurable efficiency gains for modern companies.

After 18 months of intense growth and significant market success, we are now solidifying our operational structures. In this context, we are looking for an entrepreneurial-minded person as Founder Associate who can bridge the gap between strategy and operational daily business with high professionalism and implementation strength.

We work 100% remotely in an agile, result-oriented culture and use our virtual headquarters on Gather for efficient and location-independent collaboration.

Aufgaben

The architect for smooth workflows:

• Customer Onboarding & Consulting: You are the central technical instance for our customers, analyzing their HR processes with you and translating them into smart, automated technical solutions.
• Workflow-Engineering: You design, build, and maintain simple and complex workflows and forms directly in HR Autopilot – always in close coordination with user needs and internal project leadership.
• API- & Interface-Management: You are the mastermind behind our interfaces. You understand the requirements for APIs and bots, work deep into foreign system landscapes, and define customer-oriented how we can technically optimize data flows and help to solve them or support them.
• Translator between worlds: You take on new requirements and structure these as clean technical tickets (User Stories & Acceptance Criteria), so our development knows exactly what to do.
• Product Evolution: Through your deep understanding of customer feedback, you shape the roadmap actively and deliver valuable impulses for the further development of our platform.
• Quality Anchor: You ensure through continuous testing and optimization that implemented processes run error-free and provide maximum impact for the customer.
• Team Collaboration: You work hand in hand with project management, onboarding, and developers to prioritize requirements and implement new features.

Qualification

Analytical Communication Talent:

• Experience with substance: You have already worked as a business analyst, technical customer support or in a comparable interface function – ideally in the SaaS environment.
• Process Understanding: You love logic. You have a deep understanding of workflows, formular logics and process-driven systems and can untangle them.
• Structural Pro: You are an ace at documentation. You can complex issues so in tickets that developers can start working immediately without asking questions.
• Communication Strength: You speak