Customer Success Engineer

As part of the Security Integrated Solutions team at Bosch, we are looking for a committed Customer Success Engineer who will be the main point of contact with our clients to ensure effective attention, minor changes implementation and continuity in the operation of our technological security services.

This position will also be responsible for central service administration (servers, network and shared infrastructure resources), ensuring their functioning, documentation and availability according to quality and security standards.

• Act as operational point of contact with the client and site security representatives.

• Manage minor projects: installation of additional cameras, sensor relocation or changes due to renovations.

• Coordinate deliverable validations and service change implementation.

• Document operational processes and track compliance with procedures with suppliers and integrators.

• Coordinate and facilitate training for internal and external users.

• Participate in operational meetings (OPLs), document agreements and track commitments.

• Administrate central services: servers, virtualization, backup and connectivity.

• Coordinate shared infrastructure maintenance and ensure its availability.

• SUPPORT the technical team in the transition between implementation and operation.

• Identify service improvements and collaborate with commercial and implementation teams.