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Miraklfr

1 week ago

Customer Success Consultant

  • Paris
  • Full Time
  • Senior
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Company information

Company
Miraklfr
Location
Paris Germany
Posted
1 week ago
View all jobs at Miraklfr

Job description

About Mirakl:

Founded in 2012, Mirakl is at the forefront of marketplace innovation, enabling any enterprise to compete in the platform economy.
Its operating system now combines solutions for:
  • launching, managing, and growing a marketplace or dropship business (Mirakl Platform)
  • AI-powered omnichannel selling (Mirakl Connect)
  • retail media (Mirakl Ads)
  • agentic commerce (Mirakl Nexus)
With headquarters in Boston and Paris, Mirakl supports a global ecosystem of over 450 B2C and B2B clients and a network of over 100,000 third-party brands and sellers.
Brands like Macy's, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to reinvent their approach to commerce.

For more information, visit www.mirakl.com.

Mirakl by the numbers:

  • πŸ—“οΈ Founded in 2012 | Member of French Tech Next40
  • πŸ‘₯ Over 750 employees spread across 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo

Our values:

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We are proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.

Our 5 values guide our way of collaborating:

  • πŸ’‘ Work hard together: teamwork and collaboration are the foundations of our success
  • πŸ† Go all the way: we prioritize action and efficiency to achieve impactful results
  • πŸš€ Go beyond expectations: we proactively take on challenges and always aim for excellence
  • πŸŽ“ Succeed through expertise: knowledge sharing and continuous learning are at the heart of our culture
  • 🀝 Satisfy and empower clients: we are committed to ensuring our clients' success

The Team You'll Join

You'll be part of our International Customer Success team led by Philippe, Director of Customer Success. The team consists of around ten Consultants based across Barcelona and Paris, covering a global portfolio of B2B and B2C accounts. Together, you'll be ensuring each client's marketplace reaches its full performance potential β€” acting as the strategic backbone behind their growth.

Your Impact

  • Serve as the strategic and functional point of reference for B2B and B2C clients across both project and run phases β€” running tailored workshops with C-level stakeholders, shaping marketplace strategy, and keeping projects firmly on track to go-live.
  • Build personalised post-launch action plans with each client, lead data-driven business reviews, and translate KPI analysis into concrete growth recommendations for marketplace teams and senior leadership.
  • Define seller and customer strategies, benchmark against leading global marketplaces, and leverage the latest e-commerce trends and Mirakl product features to continuously drive client performance.
  • Work cross-functionally with Mirakl's Business and IT teams to anticipate risks early, align on priorities, and ensure clients extract maximum value from the platform.
  • Embed AI into your daily workflows β€” testing agents, providing structured feedback, and applying critical thinking to push the boundaries of how the team operates.

What You'll Bring to the Role

Experience:
  • 2 to 4 years' experience in at least one of the following: management consulting, a business role within an e-commerce company or online marketplace (B2B or B2C), or Customer Success in B2B Enterprise SaaS β€” marketplace or digital commerce experience is a strong plus
  • Proven track record of influencing and guiding senior stakeholders, including C-level, in a client-facing environment
  • Master's degree in Business, Management, Finance or a related field
Skills:
  • Analytical and data-driven thinking: comfortable building business cases, interpreting KPIs and turning data into actionable recommendations
  • Senior stakeholder management and influence
  • Strategic business advisory and structured problem-solving
  • Strong written, verbal and presentation communication
  • AI literacy with a critical mindset β€” you already use AI tools and are curious to go further

Languages

  • English: Full professional proficiency (required)
  • French: Full professional proficiency (required)
  • Spanish, Italian or Arabic (a real asset)

Our Hiring Process

We warmly encourage you to apply to any of our roles, even if you think you're not an exact match.
Please click the "Apply" button to submit your application β€” this helps us make the best possible assessment and get back to you as quickly as possible.
  1. Screening call with Talent Acquisition
  2. Interview with the Hiring Manager (business reviews and analytical skills)
  3. Values interviews with 3 team members

We recruit employees with very different backgrounds and experiences to help us grow. These often go beyond conventional professional requirements and help us create a culture of continuous learning. If you are ready to join a global leader that supports the e-commerce transformation of over 450 of the world's most innovative retailers and B2B organizations. We may use Artificial Intelligence (AI) solutions to streamline our recruitment process, including for pre-screening applications, analyzing CVs, and evaluating responses. While AI helps us work efficiently, all final recruitment decisions are made by humans. For more information, consult our AI Guidelines for Candidates and Interviews.

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