Customer Success Consultant (Legal Background)

About our Team LexisNexis Legal & Professional is a leading provider of legal data and information services. We specialise in delivering accurate, comprehensive, and timely legal content to professionals across various industries, including law firms, corporations, and government agencies. The purpose of this role is part of Customer Success team that drives customer success through better servicing and retaining customers. This role has 3 major responsibilities: i) to map out customer journey; ii) to identify and address potential issues before they become major problems; iii) to develop and implement strategies for improving customer satisfaction, loyalty, and retention. The ideal candidate will have a strong legal background, excellent communication skills, and the ability to build strong relationships with customers. In addition, the successful candidate will be able to work independently and as part of a team, and have experience in providing exceptional customer service.