Customer Success & Business Development Manager:in Berlin

Klenico Health is a HealthTech company in Zürich and Berlin, which has set itself the goal of helping people with mental health issues or illnesses. We have developed a web-based, CE-certified software in collaboration with leading clinics in Europe, which depicts symptoms in mental disorders and significantly simplifies psychological diagnosis. Klenico supports both professionals and patients, as well as companies and their employees, in understanding individual burdens and helps those affected through precise diagnosis to the best possible therapy.

Our team consists of psychologists, business professionals, and software engineers. To take Klenico to the next level, we are looking for a Customer Success & Business Development Manager:in (m/w/d) who will support us in this endeavor.

Aufgaben

As a Customer Success Manager:in, you will support our B2B customers (e.g. health insurance companies, practices and clinics, companies, partners...) in getting the most out of our system. From project conception to onboarding and continuous support, you will ensure smooth cooperation and optimal usage. You will stand as a reliable point of contact, clarifying questions and finding individual solutions. Together with colleagues from other teams, you will improve customer and user experience and identify growth potential.

Your main tasks are

• Development and expansion of long-term customer relationships
• Setting up processes and onboarding new customer projects
• Closing open project leads to contract signing together with the management team
• Defining goals and milestones with customers
• Definition and implementation of measures for usage and revenue growth
• Definition and implementation of communication measures
• Collaboration with Product Management through customer and user feedbacks
• Collaboration with Business Development for a smooth onboarding process

Qualifikation

• You have at least five years of work experience in customer and project management, ideally as Customer Success, Account or Business Development Manager:in
• You have gained your work experience in a relevant environment, e.g. agency, health insurance company, (health) startup, etc.
• You build quickly trustworthy relationships with various stakeholders and bring a high level of customer orientation
• You possess a high degree of analytical and networked thinking, conceptual skills, and rapid comprehension
• You show high engagement, are proactive, and try to recognize and solve problems yourself or with the project team
• You are adaptable, self-reflective, and your growth mindset helps you learn from difficult situations and strive for growth
• You are enthusiastic about digital solutions, healthcare, and mental health topics
• You have ideally a Bachelor's or Master's degree in a relevant field (business administration, communication, economics psychology, etc.)
• You are confident in verbal and written communication on German and English

Benefits

• Dynamic startup with a talented and committed team
• Mission-driven work in an organization addressing a global problem
• Variety-rich and exciting job with high autonomy
• Facilitating professional development opportunities in an innovative environment

The most important thing is that we enjoy the tasks and your interest in our topics. We look forward to your complete application - please let us know why you are the right fit for the job.

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