Customer Success Associate – Renewable Energy

Permanent employment · Full-time · Berlin (HQ)

Our mission for you

Shape the sustainable energy supply of tomorrow with us and become part of our growing Customer Success team.

trawa is building Europe's leading B2B platform for clean energy. Our mission is to supply industrial companies with sustainable energy solutions. With our integrated approach of energy supply, modern energy management software, and intelligent optimization of energy consumption, we help companies remain competitive and pave the way for a climate-friendly energy future.

As a Customer Success Associate, you will support our customers in drawing the full added value from our sustainable product portfolio. You will ensure smooth support, coordinate important processes, and contribute to our customers working successfully with trawa long-term.


The Team

Our Customer Success Team supports customers from their initial inquiry to a long-term partnership – with the goal of delivering real added value, driving growth within the existing customer base, and scaling excellent service. We not only provide operational support to our customers but also actively advise them on issues related to the energy market – enabling them to make the right decisions in a complex, volatile environment. You will work closely with Sales, Product, and Operations and be at the center of how trawa makes its customers successful long-term.

Your tasks

• Customer Support: You will personally support our customers and ensure that they work successfully and are satisfied with our products long-term.

• Accompanying Onboarding: You will support new customers in their entry into the trawa universe, coordinate the onboarding process, and guide the introduction of our software solutions. In doing so, you will ensure that all necessary information is available and the right contact persons are involved.

• Working Across Teams: Together with our colleagues from Product and Sales, you will shape a customer experience that delights our customers.

• Handling Customer Inquiries: You will process and prioritize incoming customer inquiries, solve problems promptly and independently, or forward them in a structured manner to the responsible Customer Success Manager.

• Ensuring Data Quality: You will maintain customer data in our systems, for example in the CRM, and ensure high data quality through meticulous work.

• Preparing Reports and QBRs: You will be responsible for the preparation, documentation, and follow-up of internal meetings, customer QBRs, and relevant reporting.
  
  

Who we are looking for

Your Background

• You have completed a degree in a relevant field or a comparable education with good results.

• Initial experience in supporting B2B customers, in analytical tasks, or in coordination roles is an advantage.

Your Skills

• You are an organizational talent, work in a structured manner, maintain an overview, and can efficiently prioritize tasks.

• You possess excellent communication skills and approach customers professionally and service-oriented – in writing and verbally.

• You think analytically, are comfortable working with numbers, and can communicate data-based insights confidently and understandably.

Your Technical Understanding

• You are tech-savvy. CRM systems and digital tools are not a hurdle for you, but an exciting challenge.

• Initial experience in the energy industry is a plus. Ideally, you are interested in renewable energies and want to develop further in this area.

Your Language Skills

• You speak German at a native level.

• You have fluent English skills.

• Other European languages are an advantage.
  
  

Your first 90 days:

Month 1: Onboarding and Orientation

• You will get to know trawa's products, processes, and the energy market.

• You will understand how customer relationships work at trawa – from onboarding to QBR.

• You will build initial relationships with customers and internal stakeholders.

• You will be supported by experienced Customer Success Managers and take on your first own tasks in customer support.

Month 2: Taking on First Responsibilities

• You will independently take on initial customer accounts and become a reliable point of contact for operational stakeholders.

• You will work with existing playbooks, QBR templates, and tools and become increasingly confident in independently handling customer inquiries and issues.

Month 3 and onwards: Independent Customer Support

• You will be responsible for your own portfolio of existing customers end to end.

• You will identify upselling and cross-selling potentials.

• You will contribute your own ideas on how we can provide even better support to our customers and further improve their experience with trawa.
  
  

Why us?

Shape the future of the energy industry with us and drive forward projects that have a real impact on our products, our customers, and the environment on your own initiative.

• Your Impact: You will take on responsibility in our dynamic team and actively shape innovative products and customer experiences that drive the energy transition and contribute to the decarbonization of medium-sized businesses. Your contribution has a direct impact, and you can be proud of your results.

• Flexible Working: In our beautiful office, we foster a vibrant company culture where we enjoy working together. Home office is also possible. With flexible working hours, 30 vacation days, and up to ten workation days, we support your work-life balance.

• Attractive Benefits: In addition to a competitive salary, you will receive meal vouchers, an Urban Sports membership, plenty of free snacks, and a personal training budget.

• Personal Development: You will become part of a great team where coaching and mentoring are highly valued. Furthermore, you will work with modern technologies and learn from experienced industry experts.

• Diversity and Inclusion: Everyone is welcome here. We are committed to an inclusive workplace that values diversity and encourage people to apply regardless of gender, age, sexual orientation, ethnic and social origin, as well as physical or neurodiverse diversity.

If you think strategically, are operationally strong, and enjoy taking responsibility, apply now! Even if you don't meet all the requirements 100%: We are open to personalities with potential and passion.

About us

Welcome to the trawa universe! We have set ourselves the task of building the green utility company of the future from the ground up. How do we do it? We create direct access to renewable energy for B2B industrial companies. We develop software and technology to manage the volatility of the energy market. We professionalize energy procurement on the buyer's side.

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