Customer Success Associate – Renewable Energy

Permanent position · Full-time · Berlin (HQ)

Our mission for you

Help us shape the sustainable energy supply of tomorrow and become part of our growing Customer Success team.

trawa is building Europe's leading B2B platform for clean energy. Our mission is to supply industrial companies with sustainable energy solutions. With our integrated approach combining energy supply, modern energy management software, and intelligent optimization of energy consumption, we help companies remain competitive and pave the way for a climate-friendly energy future.

As a Customer Success Associate, you will support our customers in extracting the full added value from our sustainable product portfolio. You will ensure smooth support, coordinate important processes, and contribute to our customers' long-term success working with trawa.


The Team

Our Customer Success Team supports customers from the initial inquiry to a long-term partnership – with the goal of delivering real added value, driving growth within the existing customer base, and scaling excellent service. We not only provide operational support to our customers but also actively advise them on issues related to the energy market – enabling them to make the right decisions in a complex, volatile environment. You will work closely with Sales, Product, and Operations and will be at the center of how trawa ensures its customers' long-term success.

Your Tasks

• Customer Support: You will personally support our customers and ensure they are satisfied and successful with our products in the long term.

• Onboarding Support: You will assist new customers in their entry into the trawa universe, coordinate the onboarding process, and guide the introduction of our software solutions. You will ensure that all necessary information is available and the right contact persons are involved.

• Cross-functional Collaboration: Together with our colleagues from Product and Sales, you will shape a customer experience that delights our customers.

• Customer Inquiry Processing: You will process and prioritize incoming customer inquiries, resolve problems promptly and independently, or escalate them in a structured manner to the responsible Customer Success Manager.

• Data Quality Assurance: You will maintain customer data in our systems, for example, in the CRM, and ensure high data quality through meticulous work.

• Report and QBR Preparation: You will be responsible for the preparation, documentation, and follow-up of internal meetings, customer QBRs, and relevant reporting.
  
  

Who we are looking for

Your Background

• You have completed a degree in a relevant field or a comparable education with good results.

• Initial experience in supporting B2B customers, in analytical tasks, or in coordination roles is advantageous.

Your Skills

• You are an organizational talent, work in a structured manner, maintain an overview, and can prioritize tasks efficiently.

• You possess excellent communication skills and approach customers professionally and service-orientedly – in writing and orally.

• You think analytically, are comfortable working with numbers, and can communicate data-based insights reliably and clearly.

Your Technical Understanding

• You are tech-savvy. CRM systems and digital tools are not a hurdle for you but an exciting challenge.

• Initial experience in the energy sector is a plus. Ideally, you are interested in renewable energies and wish to develop further in this area.

Your Language Skills

• You speak German at a native level.

• You are fluent in English.

• Other European languages are an advantage.
  
  

Your First 90 Days:

Month 1: Onboarding and Orientation

• You will get to know trawa's products, processes, and the energy market.

• You will understand how customer relationships work at trawa – from onboarding to QBR.

• You will build initial relationships with customers and internal stakeholders.

• You will be mentored by experienced Customer Success Managers and take on your first own customer support tasks.

Month 2: Taking on First Responsibilities

• You will independently manage your first customer accounts and become a reliable point of contact for operational stakeholders.

• You will work with existing playbooks, QBR templates, and tools and become increasingly confident in independently handling customer inquiries and topics.

Month 3 and onwards: Independent Customer Support

• You will be responsible for your own portfolio of existing customers end to end.

• You will identify upselling and cross-selling potentials.

• You will contribute your own ideas on how we can better support our customers and further improve their experience with trawa.
  
  

Why Us?

Shape the future of the energy industry with us and drive projects independently that have a real impact on our products, our customers, and the environment.

• Your Impact: You will take on responsibility in our dynamic team and actively shape innovative products and customer experiences that drive the energy transition and contribute to the decarbonization of small and medium-sized enterprises. Your contribution has a direct impact, and you can be proud of your results.

• Flexible Working: In our beautiful office, we foster a vibrant company culture where we enjoy working together. Home office is also possible. With flexible working hours, 30 days of vacation, and up to ten workation days, we support your work-life balance.

• Attractive Benefits: In addition to a competitive salary, you will receive meal vouchers, an Urban Sports membership, plenty of free snacks, and a personal training budget.

• Personal Development: You will become part of a great team where coaching and mentoring are highly valued. You will also work with modern technologies and learn from experienced industry experts.

• Diversity and Inclusion: Everyone is welcome here. We are committed to an inclusive workplace that values diversity, and we encourage people to apply regardless of gender, age, sexual orientation, ethnic and social origin, as well as physical or neurodiversity.

If you think strategically, are operationally strong, and enjoy taking responsibility, then apply now! Even if you don't meet all the requirements 100%: We are open to personalities with potential and passion.

About Us

Welcome to the trawa universe! We have set ourselves the task of building the green utility company of the future from the ground up. How do we do this? We create direct access to renewable energy for B2B industrial companies. We develop software and technology to manage the volatility of the energy market. We professionalize energy procurement on the buyer's side.

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