Customer Success Associate (m/f/d)

About Sparrks

Sparrks is a digital 1:1 and team coaching platform that connects companies with over 280 certified executive coaches and sustainably supports leaders and talents in their development through personalized coaching. The team in Berlin is working to make effective personnel development accessible for DAX companies, top consultancies, and leading scale-ups. For the support of our customers and coachees, we are looking for you as a dedicated Customer Success Associate (m/f/d).

Your Tasks

• You are the main point of contact for our customers, mostly heads of HR or Learning & Development, as well as for the coachees themselves.

• You are responsible for the preparation, execution, and follow-up of our coaching programs.

• You prepare regular customer meetings with data analyses and presentations, conduct them, and ensure the satisfaction of our customers.

• You drive strategic and operational sales activities with existing customers and develop the accounts to their full potential.

• You contribute your own ideas for the further development of our product and grow with us in an exciting market.

Your Profile

• A completed degree in Business Administration, Psychology, Communications, or a comparable field.

• Ideally, initial professional experience in account management, partner management, recruiting, service, community management, or direct customer contact.

• An open, positive, and relationship-oriented communication style with which you convince.

• Skill in building relationships and the ability to conduct even difficult conversations with clarity and appreciation.

• A good understanding of how data enables well-founded decisions.

• A structured way of working that allows you to juggle multiple balls effortlessly.

• Enthusiasm for coaching and startups; your own coaching training is a bonus.

• German language skills at C1 level and very good English language skills.

Benefits

• Attractive, performance-based remuneration.

• A steep learning curve, a lot of responsibility, and active participation in shaping a growing company.

• Personal 1:1 coaching by our top executive coaches.

• A beautiful office in the heart of Berlin (alternatively hybrid) and a dynamic team with great colleagues.

• All classic "Startup Perks" such as fresh fruit, snacks, drinks, good coffee & team events.

Sparrks stands for equal opportunities, which is why we welcome your application regardless of your ethnic background, gender, or sexual orientation.

Your first months at Sparrks

You will take on a lot of responsibility and manage your own customer accounts from the start and work directly with the two founders and our customer success team. You will get to know our customers, coaches, and programs and quickly become the go-to contact person for your accounts. Apply even if your profile does not meet all requirements one hundred percent.

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