Customer Success Analyst - English

About Draiver: Draiver is a smart logistics platform specializing in vehicle delivery management and execution across the U.S. and globally. Utilizing AI-powered route optimization and chaining, which can be executed by a marketplace of over 20,000 vetted drivers covered by an owned Captive Insurance unit, Draiver provides scalable solutions, ensuring faster deliveries and cost savings for auto/truck dealers, service centers, fleet companies, rental agencies, and OEMs.

Position Overview: We are seeking an early career professional to support our Country Manager and Revenue Team. The ideal candidate will assist with a variety of activities including creating sales proposal decks, preparing business reviews, managing communication campaigns, conducting market analysis, and other related tasks.

Key Responsibilities:

• Grow existing customer base with new products, regional expansion and share of services
• Keep track and improve existing customer’s profitability
• Lead implementation of new customers ensuring a proper kick start of the operations and setting all variables for success
• Support developing price proposals
• Develop compelling presentations and proposal decks to showcase products or services to potential clients.
• Assist in compiling data and preparing reports for business reviews.
• Analyze performance metrics and provide insights to support decision-making.
• Support the planning, execution, and tracking of communication campaigns.
• Research and analyze market trends, competitors, and customer behavior.
• Prepare reports and presentations based on findings to inform strategic decisions.

Skills and Qualifications:

• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• Ability to work collaboratively in a team environment and manage multiple priorities effectively.

Qualifications:

• Bachelor’s degree in Business, Engineering, Marketing, or a related field.
• Proven experience in customer success, account management, or a related role, in the SaaS or technology industry
• Minimum of 5years of experience in the automotive sector (auto retail, auto servicing OEMs, fleet management companies, trucking companies).
• Strong verbal and written communication skills in English; proficiency in Portuguese is a plus.
• Ability to travel frequently for face-to-face customer visits.
• Proven experience in SaaS sales, preferably in the automotive industry.

Key Competencies:

• Results-oriented with a strong sense of urgency and accountability.
• Exceptional problem-solving skills and attention to detail.
• Ability to work independently and lead cross-functional teams.
• Strategic thinker with strong analytical and problem-solving capabilities
• High level of energy, self-motivation, and a strong ownership spirit.
• Analytical skills with the ability to leverage data to drive decision-making.

What We Offer:

• Competitive salary and commission structure.
• The chance to be part of a forward-thinking company shaping the future of vehicle logistics.

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