Customer Success Analyst (CW)

Description of the job As Customer Success Analyst, you must ensure that all customers get the value they pay for throughout their relationship with the company, keeping yourself close to the clients, from the moment they put their eyes on our product or service, until after they have made the purchase, and during its entire useful life. Your function is to build long-term close relationships with your clients, not just providing significant solutions, but also being proactive in identifying potential issues and proposing corrective actions. You will be responsible for analyzing customer data to identify trends and areas of improvement, as well as developing and implementing strategies to increase customer satisfaction and retention. In addition, you will work closely with the sales team to ensure that customers are properly onboarded and have a positive experience with our product or service. Your ultimate goal is to ensure that all customers achieve their goals and objectives through the use of our product or service.