Customer Solutions Manager (m/w/d)

Datenschmiede is a B2B-SaaS-Startup with focus on automated data maintenance.

We help wholesalers prepare their product and master data so that it becomes searchable, filterable, and purchasable – across ERP-, PIM-, and online-shop-systems.

Our software automates, among other things:

• Article classification
• Attribute preparation
• Variation building
• Consolidation of heterogeneous supplier data

We are already working with well-known wholesalers and are in a phase of strong growth.

Aufgaben

As Customer Solutions Manager, you will ensure that our customers quickly derive tangible added value from our software.

You will be the interface between:

• Clients (departments, operational users & IT)
• Sales
• Product & Engineering

Your focus lies on Understanding → Structuring → Implementation: With deep data and process understanding, you will lead a clean onboarding process, reduce the time-to-value for our customers, and enable sustainable use of our software in everyday life.

Your specific task areas include:

Pre-Sales & Workshops

• Participation in discovery and pre-sales workshops
• Rapid understanding and structuring of complex technical and scientific matters
• Analysis of end-to-end processes across multiple systems (ERP, PIM, Excel, interfaces)
• Translating technical requirements into clear, implementable software setups

Onboarding & Implementation

• Self-responsible steering of customer onboarding as a data and IT project
• Importing Excel/CSV files into our systems
• Preliminary analysis of customer data (e.g., structure, completeness, anomalies)
• Configuring our software (categories, attributes, rules, workflows)
• Coordinating technical questions with Engineering

Daten & Analysis

• Initial data analyses using SQL or similar tools
• Recognizing patterns, inconsistencies, and structural problems
• Deriving concrete improvement and automation potential

Change Management & Adoption

• Closely accompanying later users in their daily work
• Moderating training sessions, reviews, and feedback rounds
• Ensuring that our software reduces complexity rather than creating new ones

Customer Success & Growth

• Caring for existing customers in ongoing operation
• Proactive identification of development and expansion potentialEnge cooperation with Sales and Founding Team on upsell and expansion topics

Qualifikation

Fachlich

• Experience in the B2B-SaaS field or in data/ERP-related projects
• Experience working with complex system landscapes (e.g., ERP, PIM, MDM, interfaces)
• Safe handling of Excel/CSV data
• Basic knowledge of SQL or similar data analysis tools
• Understanding of master data, data models, and professional processes

Methodisch & persönlich

• Outstanding ability to quickly penetrate complex matters and structure them
• Experience in professional cooperation and communication with clients
• Sovereign appearance in workshops and coordination meetings
• Structured, pragmatic working style with ownership mindset
• Able to explain technical and scientific topics clearly
• Sense for change management and user acceptance

Nice-to-have

• Experience with ERP-, PIM-, or MDM-systemsBackground as Customer Success Manager, Solutions Consultant, Business Analyst, or ERP/PIM Consultant

Benefits

• A central role in a growing B2B-SaaS startup
• Closely working with the founding team and direct influence on product & customers
• Much responsibility and scope for design
• Direct customer contact and measurable impact
• Short decision-making paths, no corporate policy
• Fair remuneration and development prospects

Your role is a hands-on Customer-Solutions role at the interface between data, systems, processes, software, and people.

If you're interested, please feel free to contact Raphael.

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