Customer Solution Specialist - DACH

Your Mission (if you accept it) 🎯

As a Customer Support Consultant at Sendcloud, you are much more than just a problem solver: you are a guide, a coach and sometimes even a little tech magician 🪄 for our customers. Every day you support our B2B e-commerce customers with a variety of challenges, from software questions to shipping logistics to financial topics. Boredom? No way!

You are in contact with our customers via various channels; Telephone, chat and tickets, and ensure that every interaction is professional, helpful and, above all, human. Instead of just providing answers, you empower customers to make confident decisions and become real shipping professionals. 👨‍💻

But your role is not just reactive. We love ideas, and you will be encouraged to recognize patterns, suggest improvements, and help shape how we provide a first-class customer experience. 💡 Depending on your interests, you will also have the opportunity to develop further, build new skills and, when you are ready, explore areas such as process optimization, product knowledge or training & quality assurance.

Why join us? 🧐

Starting at Sendcloud means: learning and fun go hand in hand. We believe that people achieve great things when they feel comfortable. You can expect an open, energetic culture in which feedback is a matter of course, creativity is encouraged and celebrating successes, big or small, is part of everyday life. 🎉

We know that life also happens outside of work. That's why we talk openly about what works for you. Want to work remotely from time to time, maybe from a sunny spot or with your family abroad? Let's talk about it! We treat each other the way we want to be treated: with trust, respect and a dash of humor. 🤝

We challenge you, but we always stand behind you. From day one, you have opportunities to grow through training, projects or by stepping outside your comfort zone with the support of your team. We are serious when it comes to creating a real impact for our customers, but we don't take ourselves too seriously. Sounds like your vibe? Then you'll feel at home with us quickly.

And yes, we underpin all this with benefits that really make a difference:

• A monthly salary of EUR 2,750, which grows with your performance and the company
• 28 vacation days + your birthday off; because who wants to sit in the office on their big day?
• A 4-week mini-sabbatical every three years on top: are you already dreaming of your trip? 🏝
• EUR 2,000 training budget to develop skills you've always wanted to learn 🎓
• EUR 500 home office budget for your perfect setup

Do you have what it takes? 💪

• You are fluent in German and English, both written and spoken
• Experience in customer support is a plus, but curiosity and the right attitude are more important to us
• People say you are a great communicator, whether with friends, family or strangers
• You love to learn, take responsibility for mistakes and grow from them
• You can think fast, manage several things in parallel and stay cool under pressure
• You approach every challenge with positivity and energy, for customers, colleagues or processes, and don't settle for a simple "no"
• You are ready to start full-time with 40 hours/week. Your days run from Mon-Fri, starting at 8:45 a.m. to 5:30 p.m.; plenty of time for evening plans! 🍻

Are you ready to give your career a kickstart? Apply and grow with us! 🚀

Find more English Speaking Jobs in Germany on Arbeitnow