Customer Solution Specialist - DACH

Your Mission (if you accept it) 🎯

As Customer Support Consultant at Sendcloud, you are much more than just a problem solver: You are a Guide, a Coach and sometimes even a small Tech-Magician 🪄 for our customers. Every day, you support our B2B E-Commerce customers with various challenges, from software questions over shipping logistics to financial topics. No boredom! Fehlanzeige!

You stay in contact with our customers through various channels; phone, chat and tickets, and ensure that every interaction is professional, helpful and above all human. Instead of just delivering answers, you enable customers to make informed decisions and become true shipping pros. 👨‍💻

Your role is not only reactive. We love ideas, and you will be encouraged to recognize patterns, suggest improvements and co-create how we offer a top-notch customer experience. 💡 Depending on your interests, you will also have the opportunity to further develop yourself, build new skills and, if you're ready for it, explore areas like process optimization, product knowledge or training & quality assurance.

Why join us? 🧐

Starting at Sendcloud means: Learning and having fun go hand in hand. We believe that people achieve great things when they feel good. You can expect an open, energetic culture where feedback is self-evident, creativity is fostered and celebrating successes, big or small, is part of the daily routine. 🎉

We know that life happens outside of work too. That's why we talk openly about what works for you. Want to occasionally work remotely, maybe from a sunny spot or with your family abroad? Let's discuss! We treat each other as we want to be treated: with trust, respect and a dash of humor. 🤝

We challenge you, but we're always behind you. From the first day on, you have opportunities to grow through training, projects or by venturing out of your comfort zone with support from your team. We mean it when it comes to making a real impact for our customers, but we don't take ourselves too seriously. Sounds like your vibe? Then you'll feel right at home with us.

And yes, that's backed up by benefits that really make a difference:

• A monthly salary of 2,750 EUR, which grows with your performance and the company
• 28 vacation days + your birthday off; who wants to spend their honor day in the office?
• Every three years, a four-week mini-sabbatical on top: 🏝
• A 2,000 EUR training budget to develop skills you've always wanted to learn 🎓
• A 500 EUR home-office budget for your perfect setup

Do you have what it takes? 💪

• You speak fluent German and English, in writing and speech
• Experience in customer support is a plus, but we value curiosity and the right attitude more
• You're said to be an excellent communicator, whether with friends, family or strangers
• You love learning, take responsibility for mistakes and grow from them
• You can think quickly, manage multiple things simultaneously and stay cool under pressure
• Every challenge you approach with positivity and energy, for customers, colleagues or processes, and don't settle for a simple 'no'
• You're ready to commit full-time with 40 hours/week. Your days run from Mo–Fr, start at 8:45 until 17:30; plenty of time for evening plans! 🍻

Are you ready to give your career a kickstart? Apply and grow with us! 🚀