CUSTOMER SERVICES MANAGER

Customer Services Manager

Responsibilities

• Lead, develop, and motivate the Customer Service team, ensuring high performance and customer focus.

· Manage the order-to-cash process to ensure timely and accurate fulfillment of customer orders , as well as effective monitoring and collection of customer payments.

· Monitor operational performance through defined KPIs. Oversee customer payment reconciliation activities, including payment matching, open balance management, and the issuance of credit and debit notes.

Oversee customer complaint management, ensuring root cause analysis, corrective actions, and effective communication with customers.

Requirements:

• Master's degree in Economics, Business Administration, or a related field
• Previous experience in structured FMCG companies is a plus.
• Proven experience of 3 to 5 years in Customer Service, Order-to-Cash, or related management roles.
• KPI-driven and process-oriented mindset;
• Strong written and verbal communication skills in Romanian and English - Italian would be considered an advantage;

Benefits:

• Competitive salary package
• Performance-based bonus scheme
• Meal vouchers
• Holiday, gift, and transportation vouchers
• A collaborative and inclusive workplace culture
• Continuous learning and development opportunities