Customer Services - Customer Service Representative

300000.00 - 300000.00

Job description

Job Description: Detailed JD Overall, Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client. Ensure that all interactions with customers are professional, courteous, and respectful.

Required skills

customer support sla tier 2 emails inbound calls chats business outcome indicators

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