Customer Service UPS Healthcare (Protected Category)

**Before applying for a position, select your preferred language from the options available at the top right of this page.** Explore your next opportunity in a company belonging to the Fortune Global 500 list. Visualize innovative possibilities, enjoy our enriching culture, and work with talented teams that will help you be better every day. We know what it takes to bring UPS to tomorrow: people with an extraordinary combination of skill and passion. If you have the qualities and drive to lead teams, there are positions ready to cultivate your skills and take you to the next level. **Job Description:** **POSITION RESERVED EXCLUSIVELY FOR PERSONNEL BELONGING TO PROTECTED CATEGORIES (INDICATION TO BE MADE IN THE CV)** **This role is in the UPS Healthcare Italia division, which operates in the pharmaceutical logistics and distribution market.** Work location: Somaglia **FUTURE YOU promises strong technical** **_performance_** Do you want to work in a team that provides assistance to UPS Healthcare Italia's main clients? The Operations team is responsible for all core business areas of UPS Healthcare, managing warehouse processes, inventory, and Customer Service & Data Management activities. If you have the right skills and the willingness to take on this role, UPS offers important career opportunities and continuous training to improve your skills to a higher level within the organization. **What you will do** + You will be the first point of contact with our clients for any problem or/and operational need. + You will support the insertion of manual orders and verify the transmission of received orders through the interface. + You will plan and organize tax and dedicated shipments. + You will interface with the warehouse to monitor the progress of installations and provide any necessary instructions for preparation. + You will interface with the transportation team to verify the successful delivery of shipments in accordance with the agreed-upon delivery times. + You will monitor the service level, both in the warehouse and in transportation, in accordance with the contractual SLAs with clients. + You will handle client requests by preparing copy invoices and order returns. + You will handle and verify the complaints received from clients, providing a suitable response. **What you will get** + A dynamic work environment and a growing company. + Excellent onboarding and continuous training. + Many opportunities to progress and grow thanks to our