Customer Service Team Lead

Team Leader – Customer Care (Fixed Income) Experience: 5–8 Years (Team Handling Mandatory) Lead and manage a team of customer care/service executives in the wealth management domain Ensure end-to-end client servicing for products like Mutual Funds, Bonds, and other investment products Handle escalations from HNI / UHNI clients and ensure high service standards Monitor daily operations, turnaround time (TAT), service quality, and compliance requirements Coordinate closely with Relationship Managers to resolve customer complaints and improve overall customer satisfaction Develop and implement process improvements to enhance team efficiency and productivity Ensure seamless integration of new hires into the team Foster a positive work environment that promotes collaboration, open communication, and continuous learning Provide coaching and mentoring to team members to develop their skills and knowledge Conduct regular performance evaluations and provide constructive feedback to team members Identify and address any training or development needs within the team Collaborate with other departments to ensure effective communication and coordination Develop and maintain relationships with key stakeholders, including clients and internal partners Ensure compliance with all relevant policies, procedures, and regulatory requirements