Customer Service Specialist

Bike Club is a subscription service for high-quality children's bicycles: The bicycle is simply exchanged for a larger model as the child grows. This creates a resource-saving circular economy.

With over 80,000 bicycles, we are worldwide the second-largest bike rental network and the largest for children's bicycles. Our original market is the UK, but we are now also represented in Germany and Austria.

About your role:

Bike Club puts our members at the center of our actions, and our customer service team is crucial to making this happen. As a Customer Service Specialist, you ensure that our community remains satisfied by offering an outstanding service via email, phone, and social media.

Your working day can include everything – from supporting parents in selecting the right bicycle to clarifying questions about deliveries, payments, or bike problems. No two days are alike, and we love that.

As we are an international team, we often communicate internally in English. Please share your CV in English.

Tasks

• Processing member inquiries through various channels, including emails, phone, and social media.
• BUILDING a solid product knowledge about our bicycle range to offer individual advice and recommendations to our members.
• Serving as the voice of the customer by collecting feedback and sharing insights with your team.
• Clear and effective communication to ensure that information is always understandable and precise.
• Show a solution-oriented approach, resolving issues whenever possible at first contact.

Qualification

• A genuine interest in providing the best possible customer support.
• Excellent written and verbal communication skills.
• Familiarity with CRM tools, ideally Salesforce.
• Strong problem-solving skills combined with natural curiosity and a willingness to learn.
• A high level of empathy and a willingness to exceed customers' expectations.
• You actively seek feedback to grow personally and develop further.
• You love the dynamics of a team environment, but also work well independently.
• You remain positive even when it gets challenging or you're under pressure.
• A reliable, organized, and engaged team player.
• A minimum of one year's practical experience in a similar customer service role.
• Fluent English

Benefits

• Coverage of 100% of the costs for the Deutschlandticket
• Family-friendly company
• Hybrid role with three home office days
• Main office in Berlin Schöneberg
• A small, international team with a great passion for bikes and sustainability
• Much development potential
• Employee discount on our subscriptions

As we are an international team, we often communicate internally in English. Please share your CV in English.

Find Jobs in Germany on Arbeitnow