Customer Service Specialist with Romanian w m

We're firm believers that happiness is attainable for everyone. That's why we offer our customers the widest selection of home and garden furniture at attractive prices, operating in 19 European markets and constantly expanding our reach. Our motto, 'Delivering Happiness,' isn't just a slogan. It's the driving force behind everything we do. From the happiness of our customers to the fulfilment of our employees, this philosophy guides us in every aspect of our daily work. At Beliani, we cultivate a work environment that’s not just about tasks, but about feeling good, having fun, and growing together. **Your Responsibilities:** * Providing professional customer service in Romanian and English (written and spoken) * Handling customer inquiries and complaints via phone, email and chat * Providing information about products and services * Processing orders and returns * Resolving customer issues efficiently and effectively * Building and maintaining positive customer relationships * Collaborating with other departments to ensure customer satisfaction **What we expect:** * Excellent communication skills in Romanian and English (written and spoken) * Proven experience in customer service * Strong problem-solving skills and the ability to handle difficult situations * Ability to work independently and as part of a team * Good organizational skills and attention to detail * Proficiency in using CRM systems and MS Office * Experience in e-commerce is a plus **What we offer:** * An international and dynamic work environment * Opportunity for professional development and training * Competitive salary and benefits * Employee discounts on our products * Modern and comfortable workplace * Team events and social activities If you are a customer-oriented individual with a passion for helping others and you meet the above requirements, we look forward to receiving your application!