Customer Service Specialist (Social Media Platforms)

We are seeking a dependable and customer-focused Social Media Customer Service Associate to manage inbound customer inquiries, issue resolution, and sentiment across our social media platforms for a global audience. This role operates on Pacific Standard Time (PST) , and candidates must be willing and able to work in this US time zone. The position is primarily focused on real-time support, efficient triage, and protecting brand trust. Requirements RESPONSIBILITIES * Respond to customer comments and messages across various social media platforms (e.g., Facebook, Twitter, Instagram). * Provide timely and accurate responses to customer inquiries. * Troubleshoot and resolve customer issues effectively. * Escalate complex issues to the appropriate internal teams. * Monitor social media channels for brand mentions and potential issues. * Maintain a positive brand image by providing excellent customer service. * Follow established customer service protocols and guidelines. * Identify and report trends in customer inquiries and issues. * Collaborate with other team members to improve customer service processes. * Stay up-to-date on social media platform updates and features. QUALIFICATIONS * High school diploma or equivalent. * Proven experience in customer service or a related field. * Excellent written and verbal communication skills. * Strong problem-solving abilities. * Ability to work independently and as part of a team. * Proficiency in using social media platforms. * Ability to multitask and prioritize tasks effectively. * Must be able to work during Pacific Standard Time (PST) hours. * Experience with CRM software is a plus. * Experience in a fast-paced environment is a plus. Benefits * Competitive salary. * Health insurance. * Paid time off. * Opportunities for professional development.