Customer Service Specialist

About the Company: SHOPLINE is Asia’s largest smart commerce platform. With our customers in mind, we strive to deliver scalable commerce solutions to merchants of all sizes. We’re a full-featured platform with services including online store opening, O2O solution, retail POS systems, advertising placement, business strategy consultation, marketing, and more to empower merchants to succeed in omnichannel retailing and cross-border commerce. What You'll Be Doing: Answer incoming questions from merchants through various channels such as phone, email, live chat, and social media. Provide timely and accurate responses to resolve customer inquiries and concerns. Offer solutions and recommendations to improve their online store performance and overall business. Collaborate with internal teams to ensure seamless communication and resolution of complex issues. What We're Looking For: Strong communication and problem-solving skills. Ability to work in a fast-paced environment and prioritize tasks effectively. Experience in providing excellent customer service, preferably in the e-commerce or retail industry. Education: Bachelor’s degree in any field. Language proficiency: English (fluent) and local language(s).