Customer Service Specialist: P2P

Bybit Introduction： Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and we are now seeking a talented Customer Service Specialist: P2P to join our team. Job Responsibilities: • Respond to customer inquiries in a timely and professional manner through various channels (email, phone, live chat, etc.) • Resolve customer complaints and issues in a fair and efficient manner • Provide product knowledge and support to customers on Bybit's products and services • Collaborate with internal teams to resolve complex customer issues and improve overall customer experience • Stay up-to-date with market trends and developments, and provide insights to customers as needed • Meet or exceed performance targets for customer satisfaction, first-call resolution, and other key metrics Requirements: • Bachelor's degree in a relevant field (e.g. business, communications, etc.) • 1-2 years of experience in customer service or a related field • Excellent communication and interpersonal skills • Ability to work in a fast-paced environment with multiple priorities and deadlines • Strong problem-solving and analytical skills • Familiarity with cryptocurrency and blockchain technology (not required but a plus) • Fluency in Hindi and English (written and spoken) • Availability to work flexible hours, including evenings and weekends as needed Benefits: • Competitive salary and benefits package • Opportunities for professional growth and development within the company • Collaborative and dynamic work environment • Access to cutting-edge technology and tools • Flexible working hours and remote work options • Recognition and rewards for outstanding performance