Customer Service Specialist

What you’ll be doing:

• Responding to customer inquiries concerning bets, game results, user accounts, and other related topics via e-mail or chat
• Providing support in resolving issues encountered while using the website or mobile application
• Assisting users with common issues like logging in, resetting passwords, creating accounts, and other operations
• Identifying technical errors and reporting them to the relevant departments
• Supporting customers in managing their accounts, including identity verification, updating personal data, and other related tasks
• Providing information about current special offers, bonuses and promotions, as well as the conditions that must be met
• Providing guidance on responsible gaming and assisting with using various functions of the sports betting platform
• Collecting customer feedback about the company’s services and reporting it to the relevant departments
• Recommending improvements based on customers’ suggestions and comments
• Participating in trainings and team meetings in order to enhance your qualifications and knowledge of the company’s products

Your skills:

• Excellent communication and interpersonal skills
• Ability to maintain high standards of customer service even in demanding situations
• Effective problem-solving skills with the ability to work under time pressure
• Proficiency in Polish language (both written and spoken) at C2 level
• Strong organizational skills with the ability to prioritize tasks effectively
• Flexibility for shift work, including weekends and holidays

Bonus points:

• Familiarity with sports betting issues and various sports disciplines
• Experience in customer service, preferably in sports betting industry or a similar field
• Knowledge of customer service tools, such as CRM systems
• Knowledge of both spoken and written English