Customer Service Specialist

The ideal candidate have done email support under US Banking or insurance process and proactively solving issues. Job Title: 8 Analyst / Senior Analyst positions (Experienced Candidates) 1 Team Lead (TD) position 1 Assistant Manager / Deputy Manager (AM/DM) position Job Overview We are looking for experienced Customer Support Professionals to manage customer email communications through secure messaging channels within banks' web banking platforms. The role also involves account maintenance activities, such as updating customer information and resolving issues related to online transactions. Key responsibilities include: • Responding to customer inquiries via email in a timely and professional manner • Resolving customer complaints and concerns in a fair and courteous manner • Maintaining accurate records of customer interactions and communications • Collaborating with internal teams to resolve complex customer issues • Providing excellent customer service through proactive issue resolution and effective communication. Requirements: • 2+ years of experience in customer support or related field • Strong analytical and problem-solving skills • Excellent written and verbal communication skills • Ability to work in a fast-paced environment and prioritize tasks effectively • Familiarity with secure messaging channels and web banking platforms • High school diploma or equivalent required, bachelor's degree preferred. Benefits: • Competitive salary and benefits package • Opportunities for professional growth and development • Collaborative and dynamic work environment • Recognition and rewards for outstanding performance.